Troubleshooting Phone Connection Issues

Cell data and WiFi networks are not always reliable. It's not rare to be connected to WiFi or have full bars for data, and the connection still very slow or non-existent. Still being able to use other apps or browse websites on your phone does not mean you have a stable connection. Apps and websites usually cache information and do not require any sort of upload bandwidth to use. 

The two most common instances when a connection issue is causing trouble in the app are viewing the schedule and completing an event/uploading a visit report.

Connection Error Messages

There are a couple of things you can try:

  • Turn off WiFi on your device and toggle airplane mode on and off
  • Restart the phone, closeout all other applications that are running on the device
  • Reduce the size of the pictures that are being uploaded. Use less than 3 images and each under 100kB
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