Requesting Changes To Services

Your pet sitting company can configure requests for changes or cancellations to your services in two different ways:

The first way requires you as the client to enter your change or cancellation request in a text box. This will then be reviewed and approved or denied by the admin team.
The second way enables you as the client to select specific events that you'd like to cancel or change directly from the Client Portal.

To determine which setting your pet sitting company has configured, visit your Schedule page.

If you see a button labeled “Cancel/Change Services," you will need to include your change or cancellation request as a message by following the instructions below:

Select the "Cancel/Change Services" button.
A new window will appear where you can send us a message about any changes you would like to request. Please leave as much detail as possible about the changes you are requesting
We will review your request, ask for any clarification if needed, and get back in touch with you to confirm the requested changes. Changes and cancellations to scheduled visits should not be considered confirmed until you hear back from us with a confirmation.

If you do not see the red "Cancel/Change Services" option, you can select a specific event from your Scheduled services below your calendar. You can request changes or cancellations to these events by following the instructions below:

Select the "Make Changes" button for the event you'd like to change.

Schedules services list on Client Portal with an arrow pointing to the Make Changes button 2. Select "I want To Cancel This Event" to make a cancellation request, or "Request Changes To Event" to change a scheduled event.

Pop up window to request changes or cancel scheduled event in the Client Portal

3. If requesting to cancel this event, you'll see a pop-up window where you can leave a reason for the cancellation. If your company has cancellations set to be automatically approved, you'll receive a confirmation that the event is canceled immediately. Otherwise, you'll receive a message that your request is being reviewed.

Pop up window to add reason for cancellation request

4. If requesting changes to the visit, you can edit the date, time block, service pets, or any notes on the event in the next screen.

Request Change to Visit pop up window to add details for change request

5. While your cancellation may be automatically processed, changes to requested visits must be reviewed and confirmed.

Pop up window with thank you message to confirm change request was sent