"0" Invoice Numbers (QuickBooks Custom Transaction Numbers)

When integrated with QuickBooks, QuickBooks typically automatically generates incremental invoice numbers, referred to as "transaction numbers" within QuickBooks. These invoice numbers are then synchronized into Time To Pet. If the "Custom transaction numbers" setting is enabled in your QuickBooks account, QuickBooks will assign the number "0" instead.

Invoices created or edited in Time To Pet before January 29th, 2024, would have imported these "0" invoice numbers from QuickBooks. However, we have implemented an update in Time To Pet. If we detect that your QuickBooks account has the "Custom transaction numbers" setting enabled, we will override the "0" invoice number and assign an actual number, which will then be pushed into QuickBooks. If you have any pre-existing invoices with "0" invoice numbers that you would like to replace with an actual number, please refer to the section below on Giving "0" Invoices A Number.

Note: When Time To Pet assigns invoice numbers, we will use the "Next Invoice Number" listed in Settings > Invoice Settings and prefix it with "TTP" in QuickBooks. For example, if we assign the number 1234 in Time To Pet, it will show in QuickBooks as "TTP1234".

Giving "0" Invoices A Number

Turning off the Custom Transaction Numbers setting will not automatically re-number the invoices that were already assigned a "0." Follow these steps to give these invoices an actual number:

  1. Ensure the Custom Transaction Numbers setting is ON, allowing you to edit your invoice numbers in QuickBooks. See Locating The Custom Transaction Numbers Setting for instructions.
  2. In QuickBooks, assign actual numbers to all "0" invoices.
  3. Turn off Custom Transaction Numbers.
  4. In Time To Pet, open the Edit Invoice screen for each invoice that needs to pull in the new invoice numbers. Scroll to the bottom and click "Re-Sync With QuickBooks."

Locating The Custom Transaction Numbers Setting

To locate the Custom Transaction Numbers setting in QuickBooks, click the gear icon in the top right corner of your QuickBooks dashboard:

Click "Account & Settings":

Click "Sales" and then the pencil icon in the top-right corner:

Locate the Custom Transaction Numbers setting and toggle it ON or OFF, depending on your goal.

Note: If you intend to give your "0" invoices a number, keep this setting ON until you've completed the steps listed in the section above titled Giving "0" Invoices A Number

Note: If you have more than 50 invoices to re-number in Time To Pet after assigning them a number in QuickBooks, please reach out to us at support@timetopet.com, and we'll be happy to assist with a bulk sync.

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