Time To Pet Billing & Pricing

Time To Pet has two pricing plans - one for pet care businesses with one staff member (the "Solo" plan) and one for pet care businesses with more than one staff member (the "Team" plan). The monthly cost of the Solo plan is $45 per month. The monthly cost of the Team plan is a base rate of $35 per month plus $15 per active user (see below for how active users are calculated) per month. All prices are displayed and charged in USD.

Time To Pet is a SaaS (Software As A Service) offering that is billed on a monthly basis. At the end of each billing period, we will calculate the total number of active users your company had during that time and process the payment.

How Active Users Are Calculated

In Time To Pet, an active user is any user (also known as a staff member or trainee) who has at least one scheduled service during the billing period, plus anyone listed as an office manager or an administrator (as office managers and administrators are often managing a business while not always in the field completing services). Clients are not active users, and each business account in Time To Pet can have an unlimited number of clients.

As an example, take  ABC Pet Sitting who joins Time To Pet on March 15th. ABC Pet Sitting’s team consists of:

Jane Smith – Office Manager, does not have any scheduled services. John Doe – Administrator, picks up a few services each day. Chris Johnson – Staff member scheduled for 12 services a week. Mike Williams – Staff member with no scheduled services.

Their first billing period will be from March 15th – April 14th, with payment due on April 15th. On April 15th, we will calculate  ABC Pet Sitting’s bill as follows:

Base Rate + 3 active users

Base Rate $35

Jane Smith (Office Manager)   $15

John Doe (Administrator)   $15

Chris Johnson (Scheduled Sitter)   $15

Mike Williams  $0

Total Due:  $35 + $15 + $15 + $15 = $80

Notice that we did not charge for Mike Williams as he had no scheduled services. There is no need to delete Mike Williams or mark him as inactive just to avoid being charged for him. Jane Smith was included as an active user as they are listed in Time To Pet as an Office Manager

Frequently Asked Questions

Is There a Cost for Text Messaging?

There is a $10 USD per month fee for anyone who utilizes our text messaging integration. Please review our Text Messaging Billing section for more details.

Do You Offer An Annual Plan?

Time To Pet does offer an annual plan for the "Solo" plan. We do not offer an annual plan for the "Team" plan.

Is There A Contract?

Time To Pet is a no-obligation service that you are free to cancel at any time if you are unsatisfied. You can even cancel in the middle of your billing period, and we will only charge you the pro-rated amount based on active users and % of days used for the billing period. If you have signed up for an annual plan - Time To Pet can refund you for any unused months that you have pre-paid for.

What If I Add Staff When On The Solo Plan?

On the monthly plan, you can switch between the Solo and Team plan on a month-to-month basis. For example – if you have two active staff members in January, your account will be switched to Team for January. If you then have only one active staff member in February, your account will be switched back to Solo. This is an automatic process, and you don't have to do anything on your end to make the switch.

If you have pre-paid for a Solo annual plan and you add additional staff members, we will use the credit that you pre-paid for and apply this to your monthly fee. When you have used up all of your credit – you will be transitioned to a monthly Team plan.

Where Can I View My Past Subscription Payments? 

The Billing section of your account will list all of your past Time To Pet subscription payments. If you require PDF copies of your subscription payment history, please reach out to support@timetopet.com.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us