How To Submit Feature Feedback

At Time To Pet, we’re not just a software company. We’re former pet sitters, dog walkers, and business owners who’ve been in your shoes. That’s why every feature request we get from customers like you means the world to us. You’re not just sending ideas into the void. We’re tracking thousands of them, reviewing each one, and sharing them directly with our Product Team.

But we know it hasn’t always been easy to see what’s going on behind the scenes. That changes now.

We’re thrilled to announce our brand-new Public Roadmap. A space where you can see what we’re evaluating, what’s in the works, and what’s already been built. It's your front-row seat to the future of Time To Pet. 🚀

Even better? We’re actively inviting your feedback to help us prioritize what comes next.

Because at the end of the day, no one knows what pet care pros need better than pet care pros and that includes you. 🐾

We use a tool called Productboard to gather and organize your feedback. It helps us prioritize the updates and features that matter most to your business.

About and Accessing the Feedback Portal

This Feedback Portal the best place to:

• Submit new feature ideas
• Vote on ideas from other pet pros
• See what we’re currently working on

• See what we've released - for a full list, please see our Product Updates blog

  
  

  You can access the portal directly here: Feedback Portal.

Submitting a New Idea

Have a feature you’d love to see in Time To Pet? Submitting a request is simple:

1. Click the + Submit Idea button (in the top-right corner of the portal).

2. Add a short title and description.
3. Let us know how important this is to your business.
4. Click Submit.

What Happens After You Submit

Every submission is reviewed by our Product Team. They work closely with our Customer Experience team to:

• Identify patterns and trends
• Evaluate the impact of each request
• Reach out for more details when needed
• Share workarounds or planned updates when available

While you won’t receive a confirmation email, once you click Submit, your idea is in the system and being tracked.

Voting on Ideas

You can also vote on ideas submitted by other Time To Pet customers:

• Click any idea card to view the full details
• Select how important the idea is to you
• Leave a comment to share how it would help your business

Votes and comments help us gauge demand and make informed decisions about our roadmap.

Tracking Progress

The Feedback Portal is organized into three sections so you can see where ideas are in our development process:

• Under Consideration – Ideas we’re actively exploring. This is where your votes have the biggest impact.
• In Progress – Features that are currently in development or in active discovery.
• Launched – Features that are fully released and available to all customers.

FAQs

Why can’t I see my idea in the portal?

Ideas aren’t made public until they’re reviewed and marked “Under Consideration” or beyond. If your idea isn’t visible yet, it’s still being reviewed behind the scenes.

Will I be notified after I submit my idea?

No email notifications are sent, but your submission is logged as soon as you click Submit. If your idea is implemented, we'll reach out with the good news!

Why Your Feedback Matters

At Time To Pet, your voice helps shape what we build next. Whether it’s a small improvement or a brand-new feature, your feedback helps us improve Time To Pet for every pet care business.

Thanks for sharing your ideas—and for helping us grow!