Portal Cut Off Times

Time To Pet allows you to configure cut off times so that requests made through the Client Portal with too little notice are not allowed. If a Client attempts to make a service request with too little notice, they will be presented with a message (that is customizable) with instructions on how to proceed.

Configuring Client Portal Cut Off Times

  1. Login to your dashboard.
  2. Using the sidebar navigation, select “Settings”.
  3. Click on the link labelled “Scheduler”.
  4. Navigate to the "Client Portal" section.

No Limits: Clients can requests services for any time so long as it is not in the past.

No Requests for Same Day After: Same day requests are allowed, but only if made before specified time.

No Requests for Tomorrow After: Same day requests are not allowed, and requests for the next day must be made before specified time the day before.

No Requests Earlier Than: Requests must be made at least the specified number of hours in advance.

Customizing Portal Cut Off Message

If a service request is not allowed due to your cut off times, a message will be displayed to your Client with further instructions. This message is customizable.

  1. Login to your dashboard.
  2. Using the sidebar navigation, select “Settings”.
  3. Select the “Language” tab.
  4. Select the message titled “Portal Service Request Cut-Off”.
  5. Edit the text and click “Save Changes” when done.

The client will see this message like so:

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