Text Messages - Unassigned Numbers
If you ever receive a text message to your “text only number” and TTP cannot automatically locate the client or staff who sent the message, it will be placed in the Unassigned Messages tab. We will also send you a notification via email that you have received a text messages that is unassignable.
You can assign this message to a client or staff by clicking the Assign button, selecting whether or not the message came from a Client or Staff and selecting the appropriate person:
The message will now be placed in the appropriate client or staff’s conversation feed.