Text Messages - Unassigned Numbers
If you ever receive a text message to your “text only number” and TTP can not automatically locate the client or staff who sent the message - it will be placed in the Unassigned Messages tab. We will also send you a notification via email that you have received a text messages that is unassignable.
You can assign this message to a client or staff by clicking the Assign button, selecting whether or not the message came from a Client or Staff and selecting the appropriate person:
The message will now be placed in the appropriate client or staff’s conversation feed.