Text Messages - Unassigned Numbers

If you ever receive a text message to your “text only number” and TTP can not automatically locate the client or staff who sent the message - it will be placed in the Unassigned Messages tab. We will also send you a notification via email that you have received a text messages that is unassignable.

You can assign this message to a client or staff by clicking the Assign button, selecting whether or not the message came from a Client or Staff and selecting the appropriate person:

The message will now be placed in the appropriate client or staff’s conversation feed.

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