Schedule

The "Schedule" section allows you to view your scheduled events, request new services, and submit cancellation/change requests. This section can be accessed by selecting the "Scheduling" button on the home screen of the app.

Please keep in mind that the configuration settings of your pet care company may cause your Client App to be configured differently from what is described in this help article.

Reviewing Your Scheduled Events

You can review all of your upcoming events by reviewing the list in the "Upcoming" section. You can also review past events by selecting the "Past" button on the top of the screen.

Making Service Request Or Cancellation/Change Request

You can make a service request or submit a cancellation/change request by selecting the "New Request" button on the bottom right. Please note that your pet care business may have their account configured so you can make cancellation/change requests by selecting specific events. Please see our note on this at the end of this help doc.

New Request

You can submit a new service order request by selecting the "New Request" button. There are two types of service requests you can submit. The first is "Single Date" and the second is "Multiple Dates".

Single Date

You can submit a request for just one day by selecting this option. You can then select the day you need a service and click the "Next" button.

On the next screen, you can select the type of service you are requesting, which pets will be included in this request, add any additional details you would like to provide, and then select the time block you are requesting your service in. Please note that your pet care business may restrict certain services to specific time blocks. Once you are done with your selections, click the "Add Services" button at the bottom of the screen to submit your request.

Multiple Services

You can submit a request for multiple events by selecting the "Multiple Services" option. You can then select the first day and last day you need services and click the "Next" button.

On the next screen, you can select the type of service you are requesting, which pets will be included in this request, add any additional details you would like to provide, and then select the time blocks you are requesting your service in for each day. Once you are done with your selections, click the "Add Services" button at the bottom of the screen.

On the next screen, you see a list of the services you selected for you to review. If you need to add additional services, click "Add" at the top right of the screen. If you want to clear these services, click the back arrow at the top left. If everything is correct, click the "Submit Request" button at the bottom of the screen.

Pending Events

After submitting your request, your events will be listed as pending until they are approved.

Cancellation/Change Request

Your pet sitting company can configure change and cancellation requests in two different ways:

• The first way requires you as the client to enter your change or cancellation request in a text box. This will then be reviewed and approved or denied by the administrator of the company. 
• The second way enables you as the client to select specific events that you'd like to cancel or change directly from the Mobile App. 

If you do not see a pencil icon next to your scheduled services, you'll need to send a message to the company with your change or cancellation request to be reviewed. 

After selecting the "New Request" button on the bottom right, you can select the "Cancellation/Change" to submit this request. After describing the cancellation/change request, click the "Request Changes" button at the bottom of the screen to submit your request.

If you see the pencil icon, you can select which scheduled visit you'd like to edit or cancel:

Clicking the pencil icon allows you to select which request type you would like to make, a change or cancelation:

If you need to make changes to the scheduled event, you'll be taken to a screen where you can edit details such as the date, time block, service, pets, or any notes. 

If simply canceling the visit, you'll be taken to a screen to process this request and leave any notes about the reason for the cancellation.

A notification will appear to let you know that your request is being processed. If the company has set cancellation requests to be automatically approved, you will receive a notification that your request was approved immediately: 

If you would like to cancel multiple services at one in bulk, you can select the "Cancel Services" check box, and then select the services you need to cancel by checking the box next to each service on the right:

Once you have selected all services, click the red "Continue to Cancel" button at the bottom of the screen. On the next screen, you can add the reason for your cancelation or a short message for the company: