Schedule

The "Schedule" section allows you to view your scheduled events, to request new services and to submit cancellation/change requests. This section can be accessed by selecting the "Schedule" button on the bottom of the app.

Please keep in mind that the configuration settings of your pet care company may cause your Client App to be configured differently from what is described in this help article.

In this article

Reviewing Your Scheduled Events

You can review all of your upcoming events by reviewing the list in the "Upcoming" section. You can also review past events by selecting the "Past" button on the top of the screen.

Making Service Request or Cancellation/Change Request

You can make a service request or submit a cancellation/change request by selecting the "New Request" button on the bottom right.

New Request

You can submit a new service order request by selecting the "New Request" button. There are two types of service requests you can submit. The first is "Just One Service" and the second is "Multiple Services".

Just One Service

You can submit a request for just one event by selecting this option. You can then select the day you need a service, the time block you are requesting your service in, which pets will be included in this request, the type of service you are requesting and any additional details you would like to provide.

Multiple Services

You can submit a request for multiple events by selecting the "Multiple Services" option. You can then select the first day you need services, the last day you need services, which pets will be included in this request, the type of service you are requesting and any additional details you would like to provide. You can then click the "Select Times" button to request the time blocks you need visits in.

You can then select which time blocks you need visits in for each day you have included in your request. When you have selected all the time blocks, you can submit your request.

Pending Events

After submitting your request, your events will be listed as pending until they are approved.

Cancellation/Change Request

After selecting the "New Request" button on the bottom right, you can select the "Cancellation/Change Request" to submit this request. After describing the cancellation/change request, click the "Request Changes" button to submit your request.

Still need help? Contact Us Contact Us