Schedule

The "Scheduling" section allows you to view your scheduled events, request new services, and submit cancellation and change requests. This section can be accessed by tapping the "Scheduling" button on the home screen of the app.

Note: Depending on the configuration settings your pet care company has in place, the appearance and options shown in this article may vary from what you see in your Client App.

Reviewing Your Schedule

To review your scheduled, completed, and cancelled services, tap the "Scheduling" button on the home screen:

client app home screen with red box around scheduling button

By default, events for the current month will be populated. You can view events from previous or future months by tapping the "Prev" and "Next" buttons:

client app schedule screen with red boxes around prev and next buttons

And you can choose to show or hide scheduled, completed, and cancelled events by toggling the status filters:

client app schedule screen with red box around status filters

Requesting New Services

To request new services, tap the "New Request" button:

client app new request button

Confirm that you want to create a new service request, then choose whether the request will span a single day or multiple days:

client app request services choose single or multiple dates

Single Date Request

For a single date request, choose the date you need services, then tap “Next”:

Single day request date picker screen

On the next screen, complete the details of your request, including the service type, which pets should be included, the time window, and any additional details. Tap "Add Services" when you're ready.

Note: If you need to request more than one service type, you will have the option to add more services on the next screen.

client app add services screen

On the next screen, confirm the services you've added. If you need to add more services to this request, tap the "Add" button in the top right corner:

client app services list with red box around and red arrow pointing to add button

When you're ready, tap "Submit Request" to submit your service request to your pet care company:

client app services screen with red box around submit request button

Multiple Date Request

For a multiple-date request, select the first and last days of the reservation, then tap "Next":

client app request services screen with multiple dates option selected and date range entered

On the next screen, complete the details of your request, including the service type, which pets should be included, and any additional details.

Note: If you need to request more than one service type, you will have the option to add more services on the next screen.

client app add services screen with visit details filled in

For each day, select the time window(s) you need the selected service in. When you're ready, tap "Add Services".

client app add services screen with schedule block time windows chosen

On the next screen, confirm the services you've added. If you need to add more services to this request, tap the "Add" button in the top right corner:

client app services list screen with red box around and red arrow pointing to add button

When you're ready, tap "Submit Request" to submit your service request to your pet care company:

client app service list screen submit request button

Review Pending Requests

After submitting a new service request, the services you requested will be added to your list of scheduled services with a "Pending" tag:

client app schedule screen events with pending tag

Cancelling & Changing Services

Depending on your pet care company's account configurations, you will see one of two ways to cancel and change services.

You will make cancellation or change requests against specific services or
You will send the company a general message

Cancel Or Change Specific Services

If your company lets you request cancellations against specific events, you'll see these "Edit" buttons on your Schedule:

client app schedule screen with red boxes around edit buttons

Cancelling Services

To cancel events, tap the Edit button at the top right of the screen, then check off each event you want to cancel:

client app schedule screen edit mode with event boxes checked

When you're ready, tap "Continue To Cancel":

client app schedule screen continue to cancel button

On the next screen, review the events you've added to the cancellation request and add a note with your reason for canceling. When you're ready, tap "Request Cancellation":

client app cancel services screen listing events selected to cancel and note for company

Changing Service Details

To request a change to a specific service's details, such as the type of service or the date or time, tap the edit button next to the specific event you want to change. Then tap the "Request Type" dropdown menu and choose "Request Changes To Visit":

client app request a change screen with request changes to visit option selected

The screen will automatically populate with the details as they are currently scheduled. Review the details and make changes as needed. When you're ready, tap "Request Changes":

client app request a change screen with current event details populated

Send A General Message

If your pet care company wants you to send a general message with the details of your cancellation or change needs, you will not see the icons highlighted above. Instead, you will tap "New Request":

client app schedule screen new request button

And then "Cancel/Change":

client app new request and cancel/change buttons

On the next screen, you can type a general message with the details of what you want to be cancelled or changed:

client app request change/cancellation screen with message to company

Then tap "Request Changes":

client app request changes button