Mobile App Schedule
The "Scheduling" section allows you to view your scheduled events, request new services, and submit cancellation and change requests. This section can be accessed by tapping the "Scheduling" button on the home screen of the app.
Note: Depending on the configuration settings your pet care company has in place, the appearance and options shown in this article may vary from what you see in your Client App.
IN THIS ARTICLE
Reviewing Your Schedule
To review your scheduled, completed, and cancelled services, tap the "Scheduling" button on the home screen:
By default, events for the current month will be populated. You can view events from previous or future months by tapping the "Prev" and "Next" buttons:
And you can choose to show or hide scheduled, completed, and cancelled events by toggling the status filters:
Requesting New Services
To request new services, tap the "New Request" button:
Confirm that you want to create a new service request, then choose whether the request will span a single day or multiple days:
Single Date Request
For a single date request, choose the date you need services, then tap “Next”:
On the next screen, complete the details of your request, including the service type, which pets should be included, the time window, and any additional details. Tap "Add Services" when you're ready.
Note: If you need to request more than one service type, you will have the option to add more services on the next screen.
On the next screen, confirm the services you've added. If you need to add more services to this request, tap the "Add" button in the top right corner:
When you're ready, tap "Submit Request" to submit your service request to your pet care company:
Multiple Date Request
For a multiple-date request, select the first and last days of the reservation, then tap "Next":
On the next screen, complete the details of your request, including the service type, which pets should be included, and any additional details.
Note: If you need to request more than one service type, you will have the option to add more services on the next screen.
For each day, select the time window(s) you need the selected service in. When you're ready, tap "Add Services".
Note: If the service you are requesting allows you to schedule an event without pets, you will see the option "No Pets" when selecting the pets you would like to include as part of the service.
On the next screen, confirm the services you've added. If you need to add more services to this request, tap the "Add" button in the top right corner:
If available through your pet care provider, you can also see pricing for services and additional fees. Tap "Show Details" with each service to view fees that may apply to your services.
When you're ready, tap "Submit Request" to submit your service request to your pet care company:
Review Pending Requests
After submitting a new service request, the services you requested will be added to your list of scheduled services with a "Pending" tag:
Cancelling & Changing Services
Depending on your pet care company's account configurations, you will see one of two ways to cancel and change services.
- You will make cancellation or change requests against specific services or
- You will send the company a general message
Note: Your pet care company may have limits in place that determine how far in advance you can submit a change request. If you are too close to the date of service, you may not see the option to edit or cancel services.
Cancel Or Change Specific Services
If your company lets you request cancellations against specific events, you'll see these "Edit" buttons on your Schedule:
Cancelling Services
To cancel events, tap the Edit button at the top right of the screen, then check off each event you want to cancel:
When you're ready, tap "Continue To Cancel":
On the next screen, review the events you've added to the cancellation request and add a note with your reason for canceling. When you're ready, tap "Request Cancellation":
Changing Service Details
To request a change to a specific service's details, such as the type of service or the date or time, tap the edit button next to the specific event you want to change. Then tap the "Request Type" dropdown menu and choose "Request Changes To Visit":
The screen will automatically populate with the details as they are currently scheduled. Review the details and make changes as needed. When you're ready, tap "Request Changes":
Send A General Message
If your pet care company wants you to send a general message with the details of your cancellation or change needs, you will not see the icons highlighted above. Instead, you will tap "New Request":
And then "Cancel/Change":
On the next screen, you can type a general message with the details of what you want to be cancelled or changed:
Then tap "Request Changes":
