Making Payments With ACH

Note: Not all companies support ACH and this functionality might not be available. 

This guide is a walkthrough for customers making payments to an invoice with the ACH method. When making a payment for the first time, you will have to go to the company’s client portal web address to add a payment. Currently, it is not possible to add a new bank account through the Mobile App. In most cases, once a bank account is added to the account, you will be able to make payments through the Mobile App. 

To add a payment to an invoice, you will want to start off in the “Invoices” section of the client portal. This section will show all the open invoices associated with your account. Select the “Make A Payment” button.

View of the "Make A Payment" button in client portal

This will prompt you to select which invoice you want to pay. Select an invoice, then "Pay with ACH Transfer" button. 

View of the "Pay With ACH Transfer" button in the client portal

Making ACH Payments With Time To Pet Payments

If your pet sitter uses Time To Pet Payments, this is what you will see when making an ACH payment.

Once the “Pay With ACH Transfer” button has been selected, a pop-up screen should appear titled "Which Bank Account?" along with the input field of adding a new bank account or selecting your bank account from the dropdown menu. 

View of "Add New Bank" screen in client portal

If adding a new bank account, a new pop-up screen will appear. Select "Continue." 

View of adding a new bank account, pop-up screen will appear. Select "Continue."

Select your bank from the list of choices and login

You will now see a screen with several popular banks listed, as well as a search bar. 

View of screen with several banks listed, as well as a search bar at the top

If you don't see your bank listed, you can also scroll to the bottom of the list to search for your bank instead.

View of search screen if client's bank is not listed

Once you find your bank, you will be taken to a screen to enter your bank account credentials.

View of sample screen for Chase bank to enter log in credentials

If you have more than one account with the bank, the next step will allow you to choose which account you want to connect to make payments. Afterward, you will enter an email address to receive a confirmation and you will have completed the process.


Making ACH Payments with WePay

If your pet sitter uses WePay, this is what you will see when making an ACH payment.

Once the “Pay With ACH Transfer” button has been selected, a pop-up screen should appear titled "Which Bank Account?" along with the input field of adding a new bank account or selecting your bank account from the dropdown menu. 

Note: If you already have a bank account on file, this pop-up will not appear and you will be taken to the WePay screen automatically. 

View of WePay's Add New Bank Account screen for clients paying by ACH

If adding a new bank account, a new WePay pop-up screen will appear. Select "Continue." 

View of pop up screen for WePay for clients adding new bank account, click continueSelect your bank from the list of choices and login

You will now see a screen with several popular banks listed, as well as a search bar. 

Note: If your bank is not listed, or you prefer not to log-in by way of WePay’s interface, there is a back-up micro-deposit authentication that can be done with bank account and routing numbers. To add your bank account with routing numbers, scroll down to Micro-Deposit Bank Authentication section.

View of most popular banks with WePay, or use the search box at the top to search for bankOnce you find your bank, you will be taken to a screen to enter your bank account credentials.

View of sample screen for adding bank account log in credentials for WePayIf you have more than one account with the bank, the next step will allow you to choose which account you want to connect to make payments. Afterward, you will enter an email address to receive a confirmation and you will have completed the process.

Micro-Deposit Bank Authentication

If your bank was not listed as a pre selectable option, you will have to manually add the bank by confirming a micro deposit.

If bank is not listed, click Manually Enter Account & Routing info at the bottom of the screen

This will take you to the next step where you add your bank information (account number and routing number) and then select what type of account it is. It’s important to double-check these fields to make sure it is correct. If the information is wrong, the system will not be able to inform you that it’s incorrect and will still try to confirm the bank account. 

View of screen to add bank information to confirm bank using microdeposits

After selecting the “Authorize Account” button, the information will be processed. You should receive an email that informs you that a small deposit will be made to your bank account within the next few days. Once you receive the deposit, you will want to open this email to confirm the deposit amount. It’s important you do not delete this email. 

View of Micro deposit confirmation screen inside of Time To Pet

Once you confirm the deposit amount after selecting the link in the email, your bank account should be synced, and payments can be made through ACH. This is a one time set up, and future payments can be made through your portal by selecting the invoice and selecting the “Pay with ACH Transfer” button.

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