In This Article
The Invoices section of the Portal allows you to see any outstanding invoices for your account. To start, click the “Invoices” link at the top of the page.
Note: Please keep in mind that the configuration settings of your pet care company may cause your Client Portal to be configured differently from what is described in this help article.
You can download any invoice by clicking the “Download” link.
Paying An Invoice
If credit card processing or ACH processing is enabled by your company, you can pay an invoice by clicking on the “Make A Payment” button. To select an invoice that you want to pay, click on the row and enter the amount you want to pay (by default, the total balance due is selected).
To add an optional tip, click the “Add Tip” button. Use the drop-down to select a pre-calculated percentage or to enter a custom amount, select “Custom”.
Note: Tipping may not be available on all accounts.
To make a partial payment, go through the steps to make a payment and adjust the "Amount To Pay" box to the partial payment amount.
When ready, click the “Pay With Credit Card” or "Pay With ACH Transfer" button.
Note: Not all accounts offer both credit card and ACH payment options.
To make a payment by credit card, you can either use a saved card or enter a new card. Click the “Pay” button to finalize and submit the payment.
To make a payment by Apple Pay or Google Pay, you will see the option available below the "Payment Method" section. This will depend on which browser you are using. Google Pay is available in Google Chrome, and Apple Pay is available in Safari. If your pet care provider does not have these payment options enabled, they will not be visible.
To pay with Apple Pay or Google Pay, click on the Apple Pay or Google Pay bar, and follow the instructions in your browser to use a payment method you have saved or add a new payment method. Click the “Pay” button to finalize and submit the payment.
Please note: Apple Pay or Google Pay payment methods are not stored in Time To Pet.
To make a payment by ACH transfer, you can either use a saved bank account or add a new bank account. Click the “Pay” button to finalize and submit the payment.
The Paid Invoices tab allows you to view and download any paid invoices. You are also able to add tips to these invoices.
In the Available Funds tab, you are able to view any credits, previous payments, or gift card balances. Contact your pet care company to apply these to any open invoices.