Completing An Event Via The Mobile App

The Time To Pet Mobile App has been thoughtfully designed to streamline the process for staff members to access essential client and pet information while in the field. Its functionality allows for easy completion of visits and prompt client updates after each event. In this article, we will walk through the steps to successfully complete an event using the Time To Pet Mobile App.

Before you read: Please note that the steps to complete an event on the Mobile App vary slightly depending on whether or not your company has GPS and/or time tracking enabled. Make sure to follow the instructions specific to your company's configurations.

Configuration 1 - GPS And/Or Time Tracking Enabled

If GPS and/or Time Tracking is enabled, events must be "started" and "stopped" to complete them.

Start an event by tapping "Start Timer":

schedule screen event start timer button

IMPORTANT: When you start an event for the first time, your phone will generate multiple prompts requesting permission for Time To Pet to track your location, motion, and fitness data. Granting these full permissions is crucial for Time To Pet to gather accurate location tracking data. For detailed information on allowing location tracking on your phone, please refer to the section titled Allowing Location Tracking On Your Phone.

After tapping to start the timer, the event timer will start counting down. If you started the wrong event on accident, you can tap "Undo Start" to cancel the timer:

schedule screen running event undo start button

Note: The event timer uses the "Mobile App Timer" duration configured in the service setup screen. For information on how to edit the timer for a specific service, check out our help doc on Services.

Drafting A Report

While the event timer runs, you can tap "Draft Message" to draft a message, add pictures and video, and fill out the report card.

schedule screen draft message button

In the report draft, you can add a message in the "Message" section, upload pictures, take pictures using the in-app camera, upload a video, take a video using the in-app camera, and fill out any report card questions configured for the service:

end of visit report draft message send attachements attach video report card sections

Note: Videos are limited to 20 seconds. If you use the in-app camera to take the video, the video will automatically stop recording at the 20-second mark. If you upload a video, you will need to trim it to 20 seconds or less prior to uploading it.

In addition to the video duration limit, there can be a maximum of 20 images attached to a single report. If you attach more than 20 images and try to complete the event, you will be prompted to remove some images.

To save your draft and return to the Schedule screen, tap "Save Draft".

end of visit report save draft button

Completing An Event

When you're ready to complete the event, tap "Stop Timer".

schedule screen stop timer button

If you saved a draft earlier, it will be pulled into the final report. Review your end-of-visit report, and when you're ready, tap "Complete".

end of visit report complete button

The message, photos, videos, and report card you added to the final report will be delivered to the client via email, the Time To Pet Conversation Feed, and SMS text if enabled for your company.

Note: If your final report did not include at least one of the following: message, photo, video, or report card - nothing will be sent to your client.

Allowing Location Tracking On Your Phone

When GPS tracking and/or time tracking is enabled for your company, the first time you start an event in the Time To Pet App, your phone will display multiple prompts requesting permission for Time To Pet to access your location, motion, and fitness data. Granting these full permissions is crucial for Time To Pet to collect accurate location tracking data. Failing to do so will result in inaccurate or missing GPS data logs. Please ensure you tap the highlighted options below to authorize the necessary permissions.

Apple iPhone

allow iphone to track location fitness and motion prompts with preceise location on allow while using app change to always allow and ok buttons highlighted

Android

allow android to track location precise location selected while using this app allow access to physical activity and change to allow all the time

Configuration 2 - GPS And/Or Time Tracking NOT Enabled

If GPS and/or Time Tracking is not enabled, you will complete events by tapping "Complete".

schedule screen complete button

You'll be prompted to add a message, add pictures and video, and fill out the report card.

end of visit report message send attachmenets attach video and report card sections

When you're ready, tap "Complete" to complete the event.