Completing An Event Via The Mobile App

Check out our Video Help Article on Visit Report Cards

The Time To Pet Mobile App has been designed to make it simple for staff members to view the important client and pet information they need in the field. It's also been designed to complete visits and send updates to clients after each event. In this article, we will review how to complete an event via the app.

Option 1 - GPS And/Or Time Tracking Enabled

If GPS and/or Time Tracking is enabled, events will have to be "started" and "stopped" when in the field. You can view a list of all of your scheduled events in the "Schedule" tab (this is the default tab when you log in to the Staff App). You will notice a "Start Timer" button on the bottom right of the event. Clicking this will "start" the event:

Click "Start Timer" on an event in the mobile app to start an event

After starting the event, you will notice a timer counting down. This timer is based on the "Default Duration" of the event. At this point, you can also create a draft of your post visit report by selecting the "Draft Message" button:

Mobile App image after event has been started

After selecting "Draft Message," staff members can write out their post visit report, attach photos, and fill out a visit report card if enabled. The remaining time for the visit will show at the time of the screen as the timer continues. 

Mobile App image of Draft Message screen with post visit report

Staff members can return to the previous screen after drafting their message to continue the visit. Once the visit is over, they can select the "Stop Timer" button to complete the visit. They will then see this screen that contains their saved draft message:

Mobile App image of Compete Visit screen with post visit report

After completing your event, Time To Pet will send the Post Visit Report to your client. If a picture, message or visit report card field is not filled out, a visit report will not be sent to the client. You will then be returned to the "Schedule" tab of the Staff App where you can complete your next event. 

Option 2 - GPS And/Or Time Tracking Not Enabled

If GPS and/or Time Tracking is not enabled, events will have a "Complete" button in the bottom right (instead of the "Start Timer" button) when viewing events in your Schedule tab:

View of visit report if Time Tracking or GPS tracking is not enabled

After marking an event as "Complete", you will be brought to the same "Post Visit Report" as listed above.

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