Enabling Event Started Notifications To Clients

Time To Pet offers automatic notifications to your clients when you or a staff member starts their visit. When Event Started notifications are enabled, Time To Pet can send your clients a push notification or text message notification letting them know you have arrived and started their visit. If you have some services with which you would like to send Event Started notifications but others that you do not, you can customize this on a service-by-service basis in the Services List.

screenshot of event started push notification

screenshot of event started notification inside ttp app

Enabling Event Started Notifications

The ability to send Event Started notifications can be enabled in Settings > Mobile App > Configuration. Once you set "Notify Clients Of Event Start" to "Yes", you'll have the option to customize the message that is automatically sent to clients at the start of the event.

screenshot of the mobile application configuration screen

Note: Time Tracking must also be enabled to enable Event Started notifications.

Enabling Or Disabling Event Started Notifications For A Service

Once you've enabled Event Started notifications in your Mobile App Configuration Settings, you can configure which service you want them sent on. In the dashboard's Services List, you can set this through the service's "Edit" button and select the option you want for the "Event Started Notification" field:

Screenshot of service setup screen with a red arrow and a red box around event started notification setting

Enabling Or Disabling Text Message Event Started Notifications

By default, the Event Started notifications will only be sent as push notifications, and clients would need to have downloaded and be logged into the Mobile App to receive them. 

If you would also like to send Event Started notifications to your clients as text messages, you can enable this in Settings > Integrations > Text Messaging. To receive a text message notification, the client must also have Texting enabled on their account and have a valid phone number on file.

screenshot of texting integration settings screen with a red box around event started notification setting

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