Connecting To Time To Pet Payments Powered By Stripe
Connecting to Time To Pet Payments powered by Stripe is very simple in Time To Pet.
Setting Up Time To Pet Payments Powered By Stripe
First - you will need to navigate to the Credit Card setup section which can be accessed in your dashboard:
- Log in to your Dashboard.
- Using the sidebar navigation select “Settings”.
- Click the link labeled “Credit Cards” in the "Invoicing & Payments" section.
If you are already connected to a payment processor, you will need to disconnect your Time To Pet account from them as only one primary processor can be active at a time.
To connect your account to Time To Pet Payments, look for the “Time To Pet Payments” section and click the “Connect with Stripe” button:
At this point, you will be prompted to select whether your company is registered with the government as an individual (like a sole proprietorship) or a business (like an LLC or an S-Corp) collecting payments. The following screens may be slightly different if you select "Individual".
On the next screen, select your country, and enter your mobile number and your email. After complete, click the “Next” button:
Time To Pet Payments will then text you a verification code. Enter the code on the next screen. If you need to resend the code or use a different number, you can do so here:
After verifying your phone number, you will verify some information about your business. This includes your business name, an optional DBA, your business address, your EIN, and your website (or a product description if you do not have a website or social profile):
After entering your business details, you can enter your payout details. This is where Time To Pet Payments will send your money. You can add a bank account or a debit card. Be sure to click “Save” when you are done.
After adding your payout details, you will now have access to your Time To Pet Payments reporting. This can be found in the Credit Cards section (under the “Payments” tab). Reporting here includes your payments balance, the balance of any future payouts, and details on any payouts that are in transit to your bank.
If you need access to payments faster, you can initiate an Instant Payout here. There is a fee of 1% of the payout (with a minimum of $2.50) for each instant payout processed.
You can also see a full report of any recent payouts.
The “Account” tab includes various settings you can update for your Time To Pet Payments account. This includes the type of payments you accept, your payout frequency, the payout account money is sent to, your statement descriptor, your business information, and a breakdown of your fees.
Lastly, you will see a new report found in Invoicing called “Payments”. This includes detailed reporting to all payouts, payments and any payment disputes.
You are now set up to receive payments via Time To Pet Payments! For more information on managing disputes, please review our Dispute help doc.
Apple Pay & Google Pay
Time To Pet Payments offers Apple Pay & Google Pay as convenient options for your clients to pay their invoices. Apple & Google Pay is enabled by default for companies who use Time To Pet Payments Powered by Stripe. Please note: When a pet parent makes a payment via Apple Pay or Google Pay, their payment details are not able to be stored on file. If your company requires a card on file in Company Settings - Portal Settings, your clients will also need to have a credit card on file in order to request services. If you would like Apple & Google Pay disabled for your company please reach out to us at email@example.com.
Refund Receipts for Customers Using Time To Pet Payments Powered by Stripe
Customers using Time To Pet Payments powered by Stripe (using Stripe Connect) can view refund receipts to their clients. To find a client's refund receipt, navigate to Invoicing - Payments -> Payments tab. Then, set the date filter to the approximate date the refund was issued. Use the "search" box to find the client's name or refund amount. When found, click on the "Details" tab to the right of the payment:
This will load the payment details. Click on "Open Receipt":
This will load the refund receipt screen. Customers can screenshot this to send to clients: