Clients/Staff With Multiple Accounts In Time To Pet
Clients and staff often have accounts with multiple companies in Time To Pet. In this article, we'll review how to switch between these accounts and share tips for a seamless and pleasant experience using Time To Pet with multiple companies.
IN THIS ARTICLE
The Role Of Email And Password
The same email address can be used for all your accounts in Time To Pet. For example, let's say the same person has four accounts in Time To Pet:
- Staff at "Austin Pet Sitting"
- Staff at "Downtown Dog Walkers of Austin"
- Client at "Austin Cat Sitter"
- Client at "Georgetown Grooming"
Each of these accounts can use the same email address without issue.
Note: In any single company, an email address can only be used on one staff account and one client account. For example, the email address "johnsmith@sample.com" can only be used on one staff account and one client account in Austin Pet Sitting, but it could be used for another client account and another staff account in Georgetown Grooming.
Password
The password you enter when logging in to Time To Pet will determine which account you're logged in to. If each account uses the same password, you will be prompted to choose a company when logging in. If each account uses a different password, you will automatically be logged in to the company that uses your entered password.
Logging In To The Correct Account
Via The Time To Pet Mobile App
The Time To Pet Mobile App has one single login screen for both clients and staff to use. After entering your email and password, if more than one account shares the same email and password combination, you'll be prompted to choose which account you want to log in to:
If you are not prompted to choose an account:
If you aren't prompted to choose an account, that means the email and password combination you entered is only used on one single account, and you are, therefore, logged in to the account that uses the email and password combination you entered. If you need to get into a different account and you aren't sure what the password is, you can request a password reset email here:
Via TimeToPet.com
TimeToPet.com has a separate login screen for clients and staff.
To log in as staff:
To log in as staff, visit the Staff Login Screen and enter the email and password for the account you want to log in to. If more than one staff account shares the same email and password combination you entered, you'll be prompted to choose which account you want to log in to:
If you are not prompted to choose an account:
If you aren't prompted to choose an account, that means the email and password combination you entered is only used on one staff account, and you are, therefore, logged in to the staff account that uses the email and password combination you entered. If you need to get into a different account and aren't sure what the password is, you can request a password reset email here and then log in again using the new password:
To log in as a client:
To log in as a client, visit the Client Portal Login Screen and enter the email and password for the company you want to log in to. If more than one client account shares the same email and password combination you entered, you'll be prompted to choose which account you want to log in to:
If you are not prompted to choose an account:
If you aren't prompted to choose an account, that means the email and password combination you entered is only used on one client account, and you are, therefore, logged in to the client account that uses the email and password combination you entered. If you need to get into a different account and aren't sure what the password is, you can request a password reset email here and then log in again using the new password:
How Staff Switch Between Accounts
On The Time To Pet Mobile App
To switch between staff accounts on the Time To Pet App, staff must log out and log in to the account they want to access. To log out, tap the menu icon in the upper left corner:
Then tap "Logout":
On The Staff Dashboard on TimeToPet.com
To switch between accounts on the staff Dashboard on TimeToPet.com, staff must log out and log in to the account they want to access. To log out, tap the profile image or your name in the upper right corner, then "Logout":
If on a mobile browser, you will click the menu icon on the upper left corner, click "My Account", and then "Logout":
How Clients Switch Between Accounts
On The Time To Pet Mobile App
To switch to a different client account, tap the menu icon in the upper left corner:
Tap "Switch/Logout":
Then, choose the company you want to log in to:
If you don't see the option to switch accounts:
If you don't see the option to switch accounts and only see the option to log out, this is likely because your current login session was created before your additional accounts were made active. In this case, simply log out, then log in following the steps in Logging In To The Correct Account. Once logged in, you will see the option to switch between accounts.
On The Client Portal on TimeToPet.com
To switch to a different client account, click "Switch/Sign out" in the upper right corner:
Then click the company you want to log in to:
If you don't see the option to switch accounts:
If you don't see the option to switch accounts and only see the option to log out, this is likely because your current login session was created before your additional accounts were made active. In this case, simply log out, then log in following the steps in Logging In To The Correct Account. Once logged in, you will see the option to switch between accounts.
FAQs
Q: Can there be multiple usernames and passwords for the same client account?
There can only be one set of login credentials for any single client account. If more than one client wants access to the same account, they must use the primary email address and password to log in. Companies or clients can enter a second email address in the CC Email field on a client's profile if a second person wants to receive all of the same emails the primary on the account receives.
Q: How do I reset my staff password?
Staff passwords can be reset here: Staff Password Reset.
Q: How do I reset my client password?
Client passwords can be reset here: Client Password Reset.
Q: How do I close my client account?
Reaching out to your pet care provider directly and requesting they mark your account as "Inactive" is the fastest way to close your client account.