Clients/Staff With Multiple Accounts In Time To Pet

It is possible for clients and staff to have multiple accounts with different businesses that use Time To Pet. In this article, we'll explain how this works and how clients and staff can switch between their accounts.

Multiple Accounts

Time To Pet supports multiple accounts tied to the same email address of both clients and staff.

For example, the email address "janedoe@timetopet.com" could have four accounts with four different businesses:

  • Staff at "Austin Pet Sitting".
  • Staff at "Downtown Dog Walkers of Austin"
  • Client at "Austin Cat Sitter"
  • Client at "Georgetown Grooming"

For email addresses that are linked to more than one account the password used is very important. If all accounts linked to this email address also use the same password, Time To Pet will ask the client or staff member which account they want to login in to:

If each account uses a different password (but same email address), the password used during log in will be used to determine the account the user is logged in to.

In this example, the password is the same for both accounts, this user will be presented with a choice of which company when they log in.
Username: janedoe@timetopet.com
Password: testpassword
Company: Austin Cat Sitter

Username: janedoe@timetopet.com
Password: testpassword
Company: Georgetown Grooming

In this example, the password is different for both accounts. This user will never be presented with a choice of which company when they log in. Instead they will need to use "testpassword" if they want to login to Austin Cat Sitter and "password123" if they want to login to Georgetown Grooming.
Username: janedoe@timetopet.com
Password: testpassword
Company: Austin Cat Sitter

Username: janedoe@timetopet.com
Password: password123
Company: Georgetown Grooming

How Clients Switch Between Accounts

Switching On The Client Portal Website
Time To Pet can identify a client that uses the same email address for more than one account. Instead of logging out, they will see a button labeled "SWITCH/SIGN OUT" which they can use to quickly switch between each account:

Time To Pet Client Portal - Switch/Sign Out Option

After clicking this button, Time To Pet will show the client a list of the businesses they have an account for. They can click on one of these, enter their password, and then login to that business portal.

Switching On The App
This is different than the client portal website. If a client wants to switch accounts, they should look to "logout" of their current account and then "login" again. They can do this by clicking on the hamburger menu button, and then clicking on "Logout".

Time To Pet Mobile App - Home screen

Time To Pet Mobile App - Log Out

How Staff Switch Between Accounts

Switching On The Dashboard
While staff members do not have the same "switch" option in their dashboards, they simply need to click on their name in the upper right hand corner of their account and click on "Logout" from the dropdown. This will bring them to their dashboard log in screen where they can log in to a different business account:

Time To Pet Dashboard - Staff Logout

If they are wanting to switch from a staff account to a client account, it's important to note the dashboard is for staff logging in: https://www.timetopet.com/dashboard, and the portal is for clients logging in: https://www.timetopet.com/portal. If staff is trying to log in as staff, they must use the link to the dashboard. If a staff member is trying to log in as a client, they must use the link to the portal.

Switching On The App
Staff switching accounts on the app is similar to clients switching on the app. They should look to "logout" of their current account and then "login" again. They can do this by clicking on the hamburger menu button, and then clicking on "Logout".

Time To Pet Staff App - Home Screen

Time To Pet Staff App - Logout Screen

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