Requesting Services

You can use your Client Portal to send us service requests. To start click on the “Schedule” link at the top of the page.

Click the “Request New Service” button. Image of red Cancel/Change button and blue "Request New Service" button

You will now see a form where you can select the dates for your service(s). You can choose "Multiple Days" with a set date range, or "Single Day" with one date. Then, click "Continue."

Image of service request form with option to select Multiple Days or a Single Day with a calendar option to select the dates needed

On the next screen, you can select the Pets on the visits, as well as the service needed:

Image of service request form with pets selected and dropdown showing all available services

Next, you can select the schedule blocks you need for this service on each day. Please be aware that not all services are available in all schedule blocks.

Image of service order request form with a 20 Minute Cat Sitting service select from dropdown and schedule block check box options

Lastly, you can add any extra comments or notes for your pet care pro.

Image of text box with text above it that says "Any Extra Comments?"When you are ready to review all of the services you have requested, click the "Add & Continue" button.

Button with an arrow pointing left that says "Change Dates" to go back to last screen next to a blue button that says "Add & Continue" with an error pointing right to go to the next screen

The next screen is where you can review all of your requests, add more services to your order, or finalize/submit your service order request.

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