Time To Pet + AI Answers
Meet Your New Sidekick: AI Answers 🐾✨
IN THIS ARTICLE
When you’ve got a question, AI Answers has... well, the answers! It’s like having a Time To Pet team member right at your fingertips 24/7 — ready to help whenever you need it. 🧠💡
What Is AI Answers?
AI Answers is a smart tool built right into our help window that pulls directly from Time To Pet’s official help docs — all written by our amazing support team (yep, they’re all former pet care pros just like you!).
When you ask a question in the support chat, AI Answers will show you the most relevant help article or step-by-step guide right away — no waiting, no back-and-forth, just helpful info when you need it most.
👉 Learn more about how it works here: What is AI Answers? (Help Scout)
How do I find Time To Pet + AI Answers?
This tool is available from your Dashboard by clicking the "Help" tab, through the beacon in our Knowledge Base, and also by clicking on the beacon on our website. It's accessed through our usual Help button:
Why It’s So Useful
✅ Instant Support, Anytime
Whether it’s 2 PM or 2 AM, AI Answers is always ready to help. It’s lightning-fast and can often get you the solution you need in seconds without waiting for our team to reply.
✅ Helpful Answers
Because it pulls from the Time To Pet knowledge base—written and updated by our own CX team of pet care pros daily—you can feel confident that the information is up-to-date, accurate, and tailored to your work. With anything AI, we always recommend double-checking its answers and reaching out to us if you have additional or more complex questions.
✅ Frees Up Your Time
No need to write out a long explanation or wait for someone to respond. Just type your question and see what AI Answers suggests!
✅ Built for Pet Pros
Every article it pulls from was created with real pet sitters, dog walkers, and pet boarding businesses in mind — by folks who get it because we’ve been in your shoes.
When Should You Use It?
Honestly? Start here every time. Whether you’re trying to figure out how to add a new service, update your client settings, or troubleshoot something weird — AI Answers is your go-to guide. If it doesn’t get you exactly what you need, you can always still reach our (real human) support team, we're always here to help!
- AI Answers = lightning-fast help straight from our pet pro-approved knowledge base 🐶
- Available any time in the chat bubble (bottom right corner of your screen) 💬
- Start with AI Answers first — it’s often the fastest way to get back to business 🕐
Still stuck? We’re always here to help — but we bet AI Answers will have your back more often than not!
Do I have to use it?
Absolutely not! Our amazing team is still here, all former pet care providers and operators, and more than willing to assist with any issue, small or big, you may have! We added this tool to help, but we're all still here should you need us for anything at all!
Coming soon... Rocky, Time To Pet's new AI Assistant!
In our August 2025 Newsletter, we made the following exciting announcement:
Here at Time To Pet, our Customer Experience team is committed to giving you the best support possible because we know how precious your time is - we're all former pet care pros! That’s why we’re making a big change: we’re moving to new help software to make getting answers faster, easier, and more intuitive. Don’t worry, you’ll still have all the ways to reach us that you’re used to, including chat and email at support@timetopet.com and our help widget at the bottom right of your screen when you're logged into your account.
But here’s the exciting part: introducing Rocky, our new AI Assistant!
Rocky isn’t just any assistant.
He’s named after the loyal Husky who inspired our co-founder, Mike, to help build Time To Pet. Rocky was faithful, beloved, and always there for Mike, and now, his spirit lives on in a tool that’s here to help you every day. Whether it’s guiding you to answers quickly, pointing you toward helpful documentation, or offering tips we’ve seen help other pet care businesses thrive, Rocky is ready to lend a paw… anytime, anywhere.
Many of you are already familiar with our current AI tool, AI Answers. Rocky takes everything you love about that tool and elevates it, making support faster, friendlier, and smarter. Of course, human support from our team will always be available during our regular hours for the questions that need a personal touch but for quick answers or guidance outside of our normal support hours, Rocky is ready to help.
We can’t wait for you to meet Rocky in action. Stay tuned for his official launch... your faithful, four-legged-inspired guide to Time To Pet is almost here!