Automatic Extra Pet Rates

Time To Pet can be configured to automatically add extra pet fees to a client’s invoice for their scheduled services. These rates are set on each service type individually, and each additional pet can be configured to have a different rate.

Configuring Automatic Extra Pet Rates

  1. Navigate to Services.
  2. Create a new service or click to "Edit" an existing service.
  3. Under "Extra Pet Rates", you can set the rate for each extra pet, then click "Save Changes".

rates section of service setup screen with red box around extra pet rates settings

Using the image above as an example, the first extra pet will cost $5.00, and all other extra pets after the first extra pet will cost $3.00.

For example, a 3-pet family using the rates above would be calculated as follows:

  • First Pet: $20.00 (Basic Service Cost)
  • Second Pet (1st Extra Pet): add $5.00
  • Third Pet (2nd Extra Pet): add $3.00

For a total of $28 for this service.

Manually Editing Extra Pet Rates

When scheduling services for a client, the extra pet rate will be automatically calculated and added to each event based on the number of selected pets and the fees set for that particular service type. This also applies to services requested through the Client Portal.

However, you can override this value, or remove the extra pet fee altogether, for any individual event in the "Edit Event" screen within the "Extras" section:

edit event screen with red arrow pointing to extras heading and red box around extra pets setting

Staff Extra Pet Rates

IMPORTANT: Time To Pet does not pay your staff/users directly. The settings described in this article are simply tools that will help you calculate what to pay your staff outside of Time To Pet via your payroll processor or another preferred method.

In the "Rates" section of each service, you can set a "Staff Extra Pet Rate" which sets how much staff will get paid for each extra pet:

servie setup screen with red arrow pointing to staff extra pet rate

If you have staff that should be paid a different amount for extra pets than what you have set in the service setup screen, you can add a custom extra pet rate for that staff member in their staff profile under the "Rates" tab.

If you are choosing not to charge clients for extra pets, but would still like to pay staff members a flat rate for providing services for extra pets, be sure to check the "Flat Rate Extra Pets Not Charged To Clients" option when generating pay stubs:

generate pay stubs step 1 screen with red box around flat rate extra pets not charged to clients option

Note: You can set this option to be checked by default in Settings > Staff/User Settings > General.

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