Invoice Statuses

An invoice in Time To Pet goes through various stages, each reflected by a different status. These status changes occur automatically based on various triggers throughout Time To Pet.

screenshot of list of invoices with arrow pointing at the status column

Draft – The default status for an invoice. An invoice that does not meet the other status criteria will be a Draft invoice. This essentially means that no action has occurred on the invoice.

Sent To Client – The invoice has not received payment yet and has been emailed to the client.

Partially Paid – The invoice has received payment but has not been paid in full.

Paid – The invoice has been paid in full.

Past Due – The invoice has not been paid in full, and the due date is in the past.

Void – The invoice has been manually marked as Void.


The Invoice List and a client's Invoices section in the Services/Invoices tab of their profile can be filtered by Invoice Status. Select the "Status" dropdown and select the status you want to filter for. The default status is "Open," so to see Paid or other invoices, select "Paid," "Past Due," or "All," depending on what you would like to include.

screenshot of the Invoice List with a red arrow indicating the Invoice Status filter dropdown menu

screenshot of the client's Services/Invoices tab with a red arrow indicating the tab and another red arrow indicating the Invoice Status filter dropdown menu

Note: The Portal Settings page allows you to change various settings that affect how your clients interact with the Client Portal and App, including when they see their paid and unpaid invoices.

Visit our help article on Show Unpaid Invoices for more information.

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