Moving Services Between Invoices

Need to move services onto a new Invoice? Check out the Video Help Article on Moving Services Onto A New Invoice

In Time To Pet, scheduled services are intrinsically linked to invoices. Each service that is scheduled for a client becomes a line item on an invoice. This makes it extremely easy to automatically generate invoices and bill your clients. If, however, you decide that certain services are better off in a different invoice than originally planned, you can easily move them between invoices by following the instructions below.

Moving Services To A Different Invoice

In order to move the services, we need to load the destination service order in the Scheduler.

Loading Destination Service Order From Client Page

Visit the client’s profile page.
Click on the "Services/Invoices" tab.
Find the invoice in the table and click the “Calendar” link.

Loading Destination Service Order from Invoice List

Visit the Invoice List page.
Find the invoice in the table and click the “Calendar” link.

Loading Destination Service Order From Scheduler

On the calendar, find an existing event that is part of the destination service order.
Click on the event to bring up the quick info popup.
Next, select the three bar icon to pull up the client's service order.

Image of quick info pop up on the scheduler with an arrow pointing to the service order icon

This will bring up the service order at the top of the screen:

image of a loaded client service order at the top of the scheduler screen

Now that the Destination Service Order has been loaded in the Scheduler, we can begin moving services into it.

Claiming Services One At A Time

If there are only one or two services that you want to move, it is often quickest to do a single claim at a time.

Click “Claim Existing Services” from the invoice box
Click the “Claim Individual Services” button.
Find the service that you want to ‘claim’ on the calendar and click on it.
A new popup window will appear. Click “Claim Service”.
Continue claiming as many services as you want. When finished click the “Finish Claiming Services” button at the top of the client service order.

Note that services can only be moved between invoices that belong to the same client. When claiming services, we will automatically filter the calendar to only show events belonging to the destination invoice’s client. When you are finished claiming, we will automatically go back to the calendar as it was before.

Claiming Services In Bulk

You can also claim services in bulk by selecting events in a specified date range. For example, you can move all services for Nov 1 – Nov 30 into an invoice with just a few clicks.

Click “Claim Existing Services” from the invoice box on the service order.
Click the “Claim In Bulk” button.
A new screen will appear where you can select the date range you wish to search in.
Once a list of events has been returned, you can then pick and choose which events you wish to claim. To select all at once, click the “Check All/None” button.

When ready, click the “Bulk Claim Events” button.
The result of each event will be updated to reflect the status of the move.

Check out our help video on claiming events here: