When a staff member is no longer working for your company, you may need to remove their access to Time To Pet. Marking a staff member as Inactive is very simple in Time To Pet. You can do this by navigating to the staff member's profile page, clicking the blue Quick Actions button, and selecting "Make Inactive":
Time To Pet will then ask you who you would like to reassign this staff member's scheduled events, Templates, and preferred sitter settings. This is a tool we built to prevent any missed events. For example, if the staff member has a scheduled event next week, it will be automatically reassigned to the staff member you select. If you are not sure who to reassign these events to, you can reassign them to an Admin instead.
Note: Reassigning past visits can negatively affect your reporting and auditing if these events are not marked as "Completed" first.
Frequently Asked Questions
Q: I was trying to mark a user/staff as inactive, but got a message saying they had an incomplete visit in the past. How can I find it and mark it as complete?
You can view a user/staff’s assigned events and their status (Scheduled, Completed, or Cancelled) from their user/staff profile under the “Schedule” and “Services” tabs.
A) The "Schedule" tab:
B) The "Services" tab:
You can also view a list of all company events that are shown as incomplete using the "Overdue Events" report that can be found in the Reporting > Schedule section of your account.From the staff/user profile or through this report, visits can be marked as "Complete":
Q: Is it possible to mark past events as complete in bulk?
Yes, you are able to change the status of events in bulk using Bulk Update. When using bulk update to change the status of events, we recommend filtering the calendar by the staff member who will be made inactive. We also suggest having "Hide Cancelled" checked off to prevent any canceled events from being accidentally selected for the bulk update.
IMPORTANT: Changing the status of a cancelled event to "Completed" or "Scheduled" can adversely impact client invoices. We recommend reviewing all selections prior to applying a bulk update.
After events are selected, you will use the "Change Status" option and set the status to "Completed" within the Bulk Update tool:
Q: Am I able to generate a paystub/invoice for a user that has been made inactive?
If a user has been made inactive, you can still generate a pay stub for the inactive user by going to their profile. An inactive user profile can be accessed by going to the Staff List and selecting the "View Inactive Staff" button at the bottom of the page:
After selecting the inactive user, you will be able to generate the pay stub by going to the "Pay Stubs" (or "Invoices") tab:
Q: The staff member I'm making inactive has Scheduled Messages in the company. What happens to those?
Scheduled Messages created by a staff member will be removed when they are marked inactive. Messages that are scheduled to be sent in the future will be shown in the Messages Center under the Scheduled tab. You'll want to find the messages scheduled by the user you'll be deactivating using the Actions button with each message and in the "History". You'll then need to recreate and reschedule the messages.
Q: Are staff members notified when they are made inactive?
Staff are not notified when they are made inactive and will immediately lose access to their Time To Pet profile with your company.