Keep your grooming schedule running smoothly — right inside Time To Pet. Book trims, baths, de-sheds, and more as standalone appointments or tack them onto existing visits as add-ons. Every grooming appointment shows up on your calendar and in Front Desk mode, so your team always knows what's coming next.

To add a new Grooming service in Time To Pet Facility, follow these steps:

When creating your Grooming service, you’ll have the opportunity to configure it in the following ways:

Here, you can set different rates related to your Grooming Service:

Cost Per Pet – Charges apply per pet. If multiple pets are scheduled separately, each pet will be billed for the base cost of the service

Taxable – Enable if the service should be taxed

Grooming services can be scheduled in three ways: as a Standalone Service, a Scheduled Add-On, or as a Smart Add-On. We go through the steps for each way in more detail below.

You can schedule a standalone grooming service from the Scheduler by selecting the Schedule Client button in the upper right corner of the page, or from the Quick Actions menu on a client's profile by choosing Schedule Services For Client from the dropdown menu.

When scheduling a grooming service as a client's primary service, you'll fill in the following details:

If your Grooming service is enabled as an add-on service, it will be available to select when scheduling other service types. Add-ons are only available to select after you have filled in the initial event details and have clicked Create Event on the event window. You will then be taken to the Add-Ons tab in the new event window that appears. You'll have the following details to fill in:

Grooming services display the same way on your calendar whether they are standalone services or add-ons. Each event card includes the following:

Scheduled add-ons appear as separate event cards for clear visibility:

In Front Desk Mode, standalone Grooming events display:

You can also add Grooming services for walk-in clients using the drop-in workflow.

When creating a drop-in Grooming service, the following details are required:

When checking in a Grooming appointment:

Scheduled Grooming add-ons can be edited to update:

Once your edits are complete, select Add To Visit to save the changes.

Clients can request grooming services as a standalone service or as an add-on to an existing boarding stay or daycare day, depending on how your company configures them. For more information on enabling these options, see the section on Grooming Service Settings above.

Clients can request grooming services through both their Mobile App and their Client Portal from the Scheduling section of their account. Here, they can select the New Request/Request New Service button to begin the service request process. If you use both our In-Home and Facility products, your clients will need to select the Choose Facility option.

After choosing whether they want to schedule services for a single date or multiple dates, your clients will be asked to choose the type of service they want to request: Same Day, Overnight, or Grooming:
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They will select either Same Day or Overnight, depending on their needs, and can proceed with selecting the specific services they want to request and the dates and times they will be picking up and dropping off their pets. After filling in these service details, clients will be asked if there are any add-ons they would like to schedule for their services:

Clicking + New Add-On will bring up the complete list of available add-ons that they can select from:

Once they select their preferred add-on, they will be asked to assign a pet to it. They can only select one pet per add-on.

After inputting the details of the services they want to request, they will be taken to the Review screen, where they can see when the add-on service may be done. For overnight services, the grooming add-on is scheduled on the last day of the stay, while for same day services, the add-on is scheduled for the same day, but no particular time is listed.

Clients can also add more services to their request and review the expected pricing for their services ((if you have enabled this ability in the Client Portal Settings section of your account). Once they are ready, they can select Submit Request to send their service requests to your team:

Here is what requesting grooming services as an add-on service looks like in the Client Mobile App:

While clients can request grooming services as an add-on to existing services they're requesting, they can also submit requests where grooming is the primary service through both their Mobile App and their Client Portal from the Scheduling section of their account. Here, they can select the New Request/Request New Service button to begin the service request process. If you use both our In-Home and Facility products, your clients will need to select the Choose Facility option.

After choosing whether they want to schedule services for a single date or multiple dates, your clients will be asked to choose the type of service they want to request: Same Day, Overnight, or Grooming. Unlike when requesting grooming as an add-on service, they will want to choose Grooming at this step to request it as a standalone service:
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From there, clients will select the specific grooming service they want for their pets, along with the date and time they want to schedule it for, and any additional notes they have for your team:

After inputting all of the details for their service request, they can click Add & Continue to be taken to the Review screen, where they can add other service requests and confirm their expected pricing for their services (if you have enabled this ability in the Client Portal Settings section of your account). Once they are ready, they can select Submit Request to send their service requests to your team:

Here is what it looks like to request standalone grooming services in the Client Mobile App: