Keep your grooming schedule running smoothly — right inside Time To Pet. Book trims, baths, de-sheds, and more as standalone appointments or tack them onto existing visits as add-ons. Every grooming appointment shows up on your calendar and in Front Desk mode, so your team always knows what's coming next.

Note: Grooming Services are available for Facility accounts only.

To create a Grooming service:

You’ll be taken to the Grooming service setup form.

When creating your Grooming service, you’ll configure the following:

Cost Per Pet – Charges apply per pet. If multiple pets are scheduled separately, each pet will be billed for the base cost of the service.

Taxable – Enable if the service should be taxed.

Grooming services can be scheduled in three ways:

Only one pet can be scheduled per Grooming service.

If your Grooming service is enabled as an add-on, it will be available when scheduling visits. When adding a Grooming add-on, you’ll select:

Important: Only one pet can be selected per grooming add-on.

If the selected staff member has a conflict or does not have a shift scheduled during the selected time, a warning will appear.

Scheduled Grooming add-ons display as their own event card on the calendar.

When scheduling Grooming as the primary service, you'll fill in the following:

If the selected staff member is not scheduled during that time or if they have a conflict, a warning will appear. The warning does not prevent the services from being scheduled.

Grooming services display the same way on your calendar whether they are standalone services or add-ons.

Each event card includes:

Add-ons appear as separate event cards for clear visibility.

In Front Desk mode, standalone Grooming events display:

You can also add Grooming services for walk-in clients using the drop-in workflow.

When creating a drop-in Grooming service, the following are required:

When checking in a Grooming appointment:

Scheduled Grooming add-ons can be edited to update:

Once your edits are complete, select Add To Visit to save the changes.

Clients can request grooming services as a standalone service or as an add-on to an existing boarding stay or daycare day, depending on how your company configures them. For more information on enabling these options, see the section on Grooming Service Settings above.

Clients can request grooming services through both their Mobile App and their Client Portal from the Scheduling section of their account. Here, they can select the New Request/Request New Service button to begin the service request process. If you use both our In-Home and Facility products, your clients will need to select the Choose Facility option.

After choosing whether they want to schedule services for a single date or multiple dates, your clients will be asked to choose the type of service they want to request: Same Day, Overnight, or Grooming:
​

They will select either Same Day or Overnight, depending on their needs, and can proceed with selecting the specific services they want to request and the dates and times they will be picking up and dropping off their pets. After filling in these service details, clients will be asked if there are any add-ons they would like to schedule for their services:

Clicking + New Add-On will bring up the complete list of available add-ons that they can select from:

Once they select their preferred add-on, they will be asked to assign a pet to it. They can only select one pet per add-on.

After inputting the details of the services they want to request, they will be taken to the Review screen, where they can see when the add-on service may be done. For overnight services, the grooming add-on is scheduled on the last day of the stay, while for same day services, the add-on is scheduled for the same day, but no particular time is listed.

Clients can also add more services to their request and review the expected pricing for their services ((if you have enabled this ability in the Client Portal Settings section of your account). Once they are ready, they can select Submit Request to send their service requests to your team:

Here is what requesting grooming services as an add-on service looks like in the Client Mobile App:

While clients can request grooming services as an add-on to existing services they're requesting, they can also submit requests where grooming is the primary service through both their Mobile App and their Client Portal from the Scheduling section of their account. Here, they can select the New Request/Request New Service button to begin the service request process. If you use both our In-Home and Facility products, your clients will need to select the Choose Facility option.

After choosing whether they want to schedule services for a single date or multiple dates, your clients will be asked to choose the type of service they want to request: Same Day, Overnight, or Grooming. Unlike when requesting grooming as an add-on service, they will want to choose Grooming at this step to request it as a standalone service:
​

From there, clients will select the specific grooming service they want for their pets, along with the date and time they want to schedule it for, and any additional notes they have for your team:

After inputting all of the details for their service request, they can click Add & Continue to be taken to the Review screen, where they can add other service requests and confirm their expected pricing for their services (if you have enabled this ability in the Client Portal Settings section of your account). Once they are ready, they can select Submit Request to send their service requests to your team:

Here is what it looks like to request standalone grooming services in the Client Mobile App:

At this time, clients cannot request changes to Grooming services through the client portal — the Change Request button is hidden for these services.

Clients will be prompted to contact your business directly to make adjustments.