Automatic After Hours Fees
Time To Pet can be configured to automatically apply additional fees to a service that is scheduled outside of your normal working hours. For example, you can set each service up to charge an additional 10% if an event is scheduled before 7am or after 7pm.
IN THIS ARTICLE
Configuring Automatic After Hours Fees
- Navigate to Services.
- Create a new service or click to edit an existing service.
Click on the 'Auto Fees' tab.
Change "After Hours Enabled?" to "Yes, I Charge Extra After Hours Fees", then the configuration options for After Hours fee will become visible. Here, you will set your work hours, the additional fee charged to the client, and the staff rate for the After Hours fee. Remember to click "Save Changes" when you're done.
Note: After Hours fees will be applied to events of this service type if they start outside of your "Work Hours". In other words, the times shown in gray on the slider are when After Hours fees will be applied.
Manually Adding/Editing After Hours Fees On Events
Once you have configured After Hours fees, Time To Pet will automatically apply them to all new events scheduled outside of the work hours you set. You can, however, manually add, remove, or adjust the fee for any individual event.
When editing an event, the After Hours fee will be listed under the "Extras" section:
Any change you make here will be reflected on the invoice immediately after saving your change.
Note: You can also use the Bulk Edit tool to edit the After Hours fee for multiple events at one time. For help using this tool, visit our Bulk Edit help article.
FAQs
Q: How do After Hours fees appear on client invoices?
After Hours fees charged to the client will be shown as a separate line item on the client's invoice with the Title "After Hours".
Q: Do After Hours fees stack with Weekend fees?
After Hours fees stack with Weekend fees. If both After Hours and Weekend fees are enabled, and a visit is scheduled outside of work hours on a weekend, both fees will be applied.
Q: How do percentage-based fees work with the After Hours fees feature?
Percentage-based client fees will be calculated based on the amount of the primary service and will use the dollar amount of the invoice item for this primary service.
- This means that anything that affects the primary service's price, such as manually editing the line item, frequency-based discounts, and customized rates for the client, will be taken into account before calculating the percentage charged for the after-hours fee.
- Add-on services are not taken into account for % based rate calculation.
Q: Can I customize what staff are paid for After Hours services?
You can create custom After Hours rates for staff members. Check out our help article on Staff Pay Rates for more.