Common Mobile App Troubleshooting

The Time To Pet mobile app is designed to make it convenient for your staff to perform their tasks quickly and efficiently. As with any mobile app, there may be some troubleshooting that is required. This help doc will help you troubleshoot any issues that may come up along the way.

[iPhone] Photo Upload Issues

[Android] Photos Missing or Corrupted After Upload

There have been a number of cases of Android devices, particularly Samsung devices, uploading missing or corrupted photos. We are working on some important platform improvements that should resolve this once completed. In the meantime we have added a workaround that should allow for users with this issue to send photos without any issue.

We have added a new Setting in the app to "Use Limited Photo Picker". This will enable a more limited, but stable version of the photo picker. Using this option you will only be able to access photos from your device's Camera gallery, so photos from cloud services like Google Photos or Dropbox will not be available.

GPS Route Tracking

There are a number of things that can impact GPS tracking, such as the quality of the GPS chip in the phone, the location services accuracy setting on the phone, and real-world factors like tall buildings, bad weather, or other interference. There are a few things you can do to improve the performance of GPS tracking, though we cannot guarantee these steps will work, and you may need to actually reach out to your phone's carrier for assistance with this.

• Ensure the "Use Low Accuracy GPS" option is switched OFF in the Time To Pet app.

  
  

  

  
  
• Make sure the device location services are turned on and allow precise tracking ( iPhone / Android )
• Close out any other applications running on the device, specifically those that may be using location services.
• Make sure you're not connected to a wifi network before the walk. It is ideal to turn off the phone's Wifi so the cellular connection does not cut in and out.

It's also important to note that while cell phone reception is a key factor for GPS route tracking, it's possible to experience poor GPS signals still, even when general cell reception seems strong and stable.

Also see: Troubleshooting GPS Issues - Android

App Unexpectedly Crashing

Here are the common solutions for having the app crash on you unexpectedly:

Out-of-date App

Be sure to have the latest app version. You can do this by going to the Apple Store For iPhone or Google Play For Android to check for updates.

Run One Service At A Time

If events are running in the background, you’ll see this “Running” button in the App. Tap it to view all running services, and try to run only one service at a time.