Mobile App Problem Solving

The Time To Pet mobile app is designed to make it convenient for your staff to perform their tasks quickly and efficiently. As with any mobile app, there may be some troubleshooting that is required. This help doc will help you troubleshoot any issues that may come up along the way.

GPS Route Tracking

Sometimes, there are restrictions and limitations with GPS route tracking in general (like weather, tall building, GPS satellite issues, etc.). This can often cause discrepancies inherent in GPS geolocation data. There are a few things you can do to improve the performance of your device recording and tracking the route though:

  • Make sure the "Use Low Accuracy GPS" is turned off in your Time To Pet Mobile App settings. 
  • Make sure device location services are turned on ( iPhone // Android ).
  • Close out any other applications running on the device, specifically those that may be using location services.

Image of GPS route on map in the mobile app

It's also important to note that cell phone reception is a key factor for GPS route tracking. If cell phone reception is poor and cuts in and out, this will most likely cause tracking issues in the client report. 

Also see: Troubleshooting GPS Issues - Android

App Unexpectedly Crashing

Here are the common solutions for having the app crash on you unexpectedly:

Out of date app

Be sure to have the latest app version. You can do this by going to the Apple Store For iPhone or Google Play For Android to check for updates.

Run One Service At A Time

Image of an event started in the mobile app with an arrow pointing to the upper right hand corner to show that the service is "Running"Be sure to have completed services marked as completed in the app. You can click on the "Running" button to be sure all the services that are completed are marked as completed. 

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