Advanced Notifications Settings
IN THIS ARTICLE
Check out this video from our Customer Experience Team on advanced notification settings!
Company Notifications
This setting will enable or disable notifications (emails, app notifications, and text messages) from being delivered to your entire company, including clients and staff. This is most commonly used by new companies who are testing Time To Pet during their free trial.
Staff Receive Notifications For
Scheduled Clients And Clients They Are Preferred Sitters For
This is the default option. Staff will receive notifications for any client they have ever been scheduled for and all clients they are listed as a preferred sitter for in the client's "Details" tab.
Clients They Are Preferred Sitters For
Staff will only receive notifications about clients they are listed as a preferred sitter for in the client's "Details" tab.
Clients They Are Scheduled For
Staff will only receive notifications for any client they have ever been scheduled for.
Staff Must Have A Scheduled Event For Client Within:
The staff member can receive the notification anytime or within one, two, three, seven, fourteen, or thirty days of the scheduled event. This refers to the number of days before or after the scheduled event.
Include System Notification In Conversation Feed
If enabled, Time To Pet will copy invoice notifications, schedule confirmation notifications, welcome emails, and payment notifications emails to the Client Conversation field. These are only visible by admin/office managers with the correct permissions.
Schedule Report
When enabled, Time To Pet will send all admins a summary of the entire company’s schedule every day.
Schedule Report Days
This setting allows you to configure how many days’ worth of events will be included in the Schedule Report. This is most commonly set to 7 days.
Schedule Staff Notifications
This setting controls if staff members are sent schedule notifications always or only if the schedule change is on the current day.
Always
Send notifications to the affected sitters every time an event is scheduled, updated, or deleted, regardless of when that event is scheduled.
Same Day
Send a notification only when the updated event is scheduled on the current day.
Daily Staff Schedule Emails
This setting controls when all staff members who have scheduled events are sent their daily staff schedule email. You can also trigger this email to be sent now.
