Advanced Notifications Settings

You can customize various company and staff notification settings in Advanced Settings under the Notifications tab. These settings range from company notifications to the daily staff schedule email.

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Company Notifications

Image of Company Notifications setting with dropdown for enabling and disabling

This tool will enable/disable notifications for your entire company for clients and staff. Some companies will choose to disable notifications when they are testing Time To Pet during the free trial.


Staff Receive Notifications For

Image of Staff Receive Notifications For setting with dropdown menu of options

Scheduled Clients And Clients They Are Preferred Sitters For – This is the default option. Staff will receive notifications for any client they have ever been scheduled for and all clients they are listed as a preferred sitter for in the client's "Details" tab.

Clients They Are Preferred Sitters For – Staff will only receive notifications about clients who they are listed as a preferred sitter for in the client's "Details" tab.

Clients They Are Scheduled For – Staff will only receive notifications for any client they have ever been scheduled for. 

Staff Must Have A Scheduled Event For Client Within:

Image showing dropdown menu options for when staff must have a scheduled event with the client

The staff member can receive the notification anytime, or within one, two, three, seven, fourteen, or thirty days of the scheduled event. This refers to the number of days before or after the scheduled event.


Include System Notification In Conversation Feed

Image of option to include System Notifications in the Conversation Feed with dropdown menu of options to enable or disable feature

If enabled, Time To Pet will copy invoice notifications, schedule confirmation notifications, welcome emails, and payment notifications emails to the Client Conversation field. These are only visible by admin/office managers with the correct permissions.


Schedule Report

Image of Schedule Report setting with dropdown menu of options to enable or disable this feature

When enabled, Time To Pet will send all admins a summary of the entire company’s schedule.


Schedule Report Days

Image of Schedule Report Days setting with dropdown menu of options of how many days to include

This tool allows you to configure how many days’ worth of events will be included in the Schedule Report. This is most commonly set to 7 days.


Schedule Staff Notifications

Image of Schedule Staff Notifications setting with dropdown menu of options to send always or on the same day of the event

This tool controls if staff members are sent schedule notifications always or only if the schedule change is on the current day.

Always – Send notifications to affected sitter every time an event is scheduled, update or deleted. 

Same Day – Send a notification only when the updated event is on the current day.


Daily Staff Schedule Emails

Image of Daily Staff Schedule Emails setting showing dropdown menus of days and times to send this email

This tool controls when all staff members who have scheduled events are sent their daily staff schedule email. You can also trigger this email to be sent now.


Next Help Article: Email Logs

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