Advanced Notifications Settings
You can customize various company and staff notification settings in Advanced Settings under the Notifications tab. These settings range from company notifications to the daily staff schedule email.
In this article
Check out a short video from our Onboarding Team on the Advanced Notifications Settings section:
This tool will enable/disable notifications (emails, app notifications, and text messages) for your entire company for clients and staff. Some companies will choose to disable notifications when they are testing Time To Pet during the free trial.
Staff Receive Notifications For
Scheduled Clients And Clients They Are Preferred Sitters For – This is the default option. Staff will receive notifications for any client they have ever been scheduled for and all clients they are listed as a preferred sitter for in the client's "Details" tab.
Clients They Are Preferred Sitters For – Staff will only receive notifications about clients who they are listed as a preferred sitter for in the client's "Details" tab.
Clients They Are Scheduled For – Staff will only receive notifications for any client they have ever been scheduled for.
Staff Must Have A Scheduled Event For Client Within:
The staff member can receive the notification anytime, or within one, two, three, seven, fourteen, or thirty days of the scheduled event. This refers to the number of days before or after the scheduled event.
Include System Notification In Conversation Feed
If enabled, Time To Pet will copy invoice notifications, schedule confirmation notifications, welcome emails, and payment notifications emails to the Client Conversation field. These are only visible by admin/office managers with the correct permissions.
When enabled, Time To Pet will send all admins a summary of the entire company’s schedule.
Schedule Report Days
This tool allows you to configure how many days’ worth of events will be included in the Schedule Report. This is most commonly set to 7 days.
Schedule Staff Notifications
This tool controls if staff members are sent schedule notifications always or only if the schedule change is on the current day.
Always – Send notifications to affected sitter every time an event is scheduled, updated, or deleted.
Same Day – Send a notification only when the updated event is on the current day.
Daily Staff Schedule Emails
This tool controls when all staff members who have scheduled events are sent their daily staff schedule email. You can also trigger this email to be sent now.