Staff Settings > General allows you to manage different aspects of your team members in Time To Pet.
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Contractors/Employees
This setting will specify whether your business uses Independent Contractors or Employees. This will change the terminology throughout the staff dashboard. For example, “Staff” will be renamed “Users,” and “Pay Stubs” will be renamed “User Invoices” if "We Use Contractors" is selected. Changing this is completely reversible and can be updated at any time.
Staff Support Requests
By default, when a staff member sends a support request through the Time To Pet dashboard, it will come to Time To Pet support. If you would instead like it to be sent directly to you, change this to “S end To Us“.
Staff Pay Stub/User Invoice Defaults
When generating Staff Pay Stubs/User Invoices, you can set your default rules on if staff/users are paid for services the client is not charged for and if staff/users are paid for extra pet fees that are waived for the client.
Flat Rate Staff on $0 Services
If checked and staff/user is paid a flat rate($15 as compared to 50%), Time To Pet will include all services that have a $0 cost to the client in the Staff Pay Stub/User Invoice. If unchecked, the staff/user will be paid $0 for services that the client is not charged for. This option is usually checked and is most commonly applied for “Meet & Greet” services where the client is not charged, but staff are still paid.
Flat Rate Extra Pets Not Charged To Clients
If checked and staff/user is paid a flat rate ($2 as compared to 50%), Time To Pet will include all extra pet fees even if the client is charged $0 for them. If unchecked, the staff/user will be paid $0 for all extra pet fees that the client is not charged for. This option is usually unchecked.
Prevent Early Event Completion
You can establish limits that help prevent your staff from completing events too far in advance. This helps prevent staff from accidentally marking an event as complete. This is typically set to 4, 8, or 12 hours.
Acknowledge The Day
When enabled, Time To Pet will display an Acknowledge The Day banner at the top of the Staff Mobile App app when they log in. Staff can click this banner to acknowledge their events for that day.
A push notification is also sent at the start of the acknowledgment window if staff members have notifications enabled for Acknowledge The Day. If they don't acknowledge the day within the required window, they will be considered late, and both they and the Admin team will receive a notification. For example, if the first event is at 8:00 AM, staff can acknowledge the day between 6:00 AM and 7:30 AM. After 7:30 AM, they are considered late, and both they and Admins will receive a notification at that time, so long as they set up their notifications accordingly.
Note: The acknowledgment window must have a minimum range of 30 minutes. For example, a 1hr to 1hr window is considered invalid by the system because it represents a 0-minute range. Instead, use a range like 0 to 1hr to allow staff members a full hour for acknowledgment before the first event. The window can be customized to suit your needs. For instance, a 30-minute to 2-hour window allows staff to acknowledge anytime within that range before their first event.
Time To Pet also supports reports and a home screen widget for Acknowledge The Day. When this feature is enabled, you can see a report in the Daily Summary. Administrators can also add the Acknowledge The Day widget to their Admin Dashboard's homepage to monitor which staff members have acknowledged their day and identify those who are late.
