General Staff Settings

Staff Settings - General allows you to manage different aspects of your team members in Time To Pet.

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Check out a short video from our Onboarding Team on the General Staff Settings section:

Contractors/Employees

Dropdown menu under general tab in staff settings to select contractors or employees in time to pet

This setting will specify whether your business uses Independent Contractors or Employees. This will change the terminology throughout the staff dashboard. For example “Staff” will be renamed “Users” and “Pay Stubs” will be renamed “User Invoices” if "We Use Contractors" is selected. Changing this is completely reversible and can be updated at any time. 


Staff Support Requests

Image of Staff Support Requests feature with dropdown menu of options

By default, when a staff member sends a support request through the Time To Pet dashboard, it will come to Time To Pet support. If you would instead like it to be sent directly to you, change this to “S end To Us“.


Staff Pay Stub/User Invoice Defaults

Image of Staff Pay Stub Defaults feature with check box options

When generating Staff Pay Stubs/User Invoices, you can set your default rules on if staff/users are paid for services the client is not charged for and if staff/users are paid for extra pet fees that are waived for the client.

Flat Rate Staff on $0 Services
If checked and staff/user is paid a flat rate($15 as compared to 50%), Time To Pet will include all services that have a $0 cost to the client in the Staff Pay Stub/User Invoice. If unchecked, the staff/user will be paid $0 for services that the client is not charged for. This option is usually checked and is most commonly applicable for “Meet & Greet” services where the client is not charged but staff are still paid.
Flat Rate Extra Pets Not Charged To Clients
If checked and staff/user is paid a flat rate ($2 as compared to 50%), Time To Pet will include all extra pet fees even if the client is charged $0 for them. If unchecked, the staff/user will be paid $0 for all extra pet fees that the client is not charged for. This option is usually unchecked.

Prevent Early Event Completion

Image of Prevent Early Event Completion feature with dropdown menu

You can establish limits that help prevent your staff from completing events too far in advance. This helps prevent staff from accidentally marking an event as complete. This is typically set to 4, 8 or 12 hours.


Acknowledge The Day

Acknowledge The Day allows you to require your team members to "Acknowledge" their scheduled events each and every day. Acknowledge The Day supports two sets of rules. First, you can require your team to acknowledge their events a certain number of hours prior to their first scheduled event (like 2-3 hours before) or you can require your team to acknowledge their events within a certain time range each day (like between 5am and 9am).

When enabled, Time To Pet will send your staff a push notification to their Time To Pet staff app when they can acknowledge their day. Your staff will also see a banner at the top of their app. Your staff can click this banner to acknowledge their events for that day.

Time To Pet also supports reports and a home screen widget for Acknowledge The Day. When this feature is enabled, you can see a report in the Daily Summary.

You can also utilize the Daily Staff Acknowledgement widget on your home screen. Please review our help article on Configuring The Homepage to see how to configure your homepage and utilize different widgets.


Next Help Article: Permissions

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