How Staff Are Paid For Cancelled Services

How staff are paid by default for cancellations is determined by your settings when generating pay stubs, whether your staff are paid a flat rate or a percentage for the services, and what you charged the clients for the cancelations.

If the “Include Canceled Services” option is unchecked when generating pay stubs, staff will not be paid for any canceled services.

If the “Include Canceled Services” option is checked and you pay your staff a percentage, they will be paid that percentage of whatever you charged the client for the cancelation.

If the “Include Canceled Services” option is checked and you pay your staff a flat rate, if the client was charged at all for the cancelation, the staff will be paid their regular flat rate. If the client was not charged for the cancelation, the staff will be paid their regular flat rate if “Flat Rate Staff On $0 Services” is checked and not paid if “Flat Rate Staff On $0 Services” is unchecked.

How Staff Are Paid For Canceled Services - Generating Paystubs options

Keep in mind, these are only how the default staff rates are determined. You can always manually edit any line item on a staff member's pay stub to pay them a different amount for a cancelation.

How can I prevent staff from being paid for services that were canceled at no charge if I need to have "Flat Rate Staff $0 Services" checked to pay them for Meet & Greets?

If you pay your staff a flat rate and want them only to be paid for cancelations that you charge the client for, this can cause issues if you also have services like Meet & Greets where you don't charge the client, but still pay the staff member for doing them. "Flat Rate Staff On $0 Services" needs to be checked to pay staff for Meet & Greets or other $0 services, but doing so will also pay staff for cancellations not charged to the client when "Include Cancelled Services" is also checked. There are options to solve this:

  • When you won't be charging a client for a cancelation or paying staff for it, delete rather than cancel the visit. Then you can have "Included Canceled Services" and "Flat Rate Staff On $0 Services" both selected when generating pay stubs.
  • You can set prices for your Meet & Greets or other services that currently have a $0 cost and instead use the "Do Not Invoice These Services" option when scheduling them so that the client is not charged. Then you can have "Included Canceled Services" selected and "Flat Rate Staff On $0 Services" unselected when generating pay stubs.
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