Client And Staff Flags
Client and Staff Flags are a great way to quickly flag clients or staff members to highlight essential pieces of information that you and your team need quick access to. There are countless uses for flags ranging from managing service areas, highlighting special needs pets, remembering preferred payment types, highlighting sitter skills, and more. In this help article, we will review some common use cases as well as detail how to create, add, and view flags. We will answer some of the most common questions on flags, as well.
In This Article
Check out a short video from our Onboarding Team on the Flags Settings section:
Common Use Cases
There are many common use cases for flags. We will highlight some of the most common here. We will also be updating this help doc in the future with more use cases.
Client Specific Use Cases
- Preferred payment type
- Sitter preference (like no male sitters)
- Special needs pets (allergies, medication required)
- Home information (alarm, cameras, lockbox)
Staff Specific Use Cases
- Staff skills (CPR Certified, medications, trainer)
- Restrictions (no large dogs, no car)
- Company role (team lead, neighborhood lead)
Client and Staff Use Cases
- Service area/territory
- Create a flag (like "Downtown") for clients and staff. You can then quickly see which clients live in downtown and which staff covers that area.
There are two places where you can create flags. These are in the Company Settings - Flags section and directly on a client or staff member's profile.
Creating Flags in Settings
You can create new flags for both clients and staff in the Company Settings - Flags section. You can add a new flag by clicking the blue "Add Flag" button. To add a flag for a client, click the "Add Client Flag" option (found at the top of the screen under the "Client Flags" header):
When adding a new flag, you can name the flag (this is limited to 24 characters), add a description (limited to 255 characters), add an abbreviation (for when screen size makes viewing the full flag name difficult - this is limited to 2 characters), choose the flag visibility (flags can be visible by Admin only, Admin and Office Manager, or Admin, Office and Staff Members), and set your flag color. It's important to note here that flags are never visible by clients.
To add a flag for a staff member (or User), click the "Add Staff Flag" option (found under the "Staff Flags" header):
Staff Flags have the same fields as a Client Flag (and the same character limitations):
Creating Flags from Client/Staff Profile
You can also create new flags directly from a client or staff member's profile. After navigating to the client or staff profile, click the "Add Flag" button:
If you have already created flags, you will see them listed here. You can also search for a flag by typing and create a new flag if yours is not listed. Just type the new flags name and select this flag from the list:
Then click "Save Flags":
Time To Pet will then prompt you to update or edit the details about this new flag. These are the same fields you would see from creating flags in the Company Settings - Flags section:
Adding Flags to Client/Staff Profiles
Adding Flag to Client Profile
You can add flags to a client's profile by navigating to the client's profile and looking for the "Add Flag" button:
You can view all available flags or search for flags in this list. As mentioned above, you can also add new flags from this page.
After selecting the correct flags, you can view these right on the client's profile. Please be aware that each client can only have ten flags associated with them at a time.
Adding Flag to Staff Profile
You can add flags to a staff members profile by navigating to the staff profile and looking for the "Add Flag" button:
You can view all available flags or search for flags in this list. As mentioned above, you can also add new flags from this page. After selecting the correct flags, you can view these right on the client's profile. Please be aware that each client can only have ten flags associated with them at a time.
You can remove any unwanted flags on a client or staff profile by clicking the "Edit" button and then selecting the small "X" on the flag you would like to delete (this will free up a spot to add a new flag to the client's profile).
In virtually every area of Time To Pet where a client or staff member's name is listed, their associated flags (or the abbreviated flag) will also be visible. You can also hover over any of the abbreviations to see the full flag name. This includes some common places like the Client List:
The Staff List:
When creating a new service order for a client:
A client's service order (the client flags are shown above the client name and staff flags are under the staff name on each event they are scheduled for):
The Edit Event screen when selecting a staff member:
When a staff member has been selected on an event:
In pending and change requests:
On the "View Event" details:
When searching for clients/staff:
It's also possible to generate a list of clients or staff with flags under the Reporting section. Select Staff & Clients (or Users & Clients) and click on the relevant tab. Then, click "Add Filter" and type in "Flag." A field will appear where you can add the type(s) of flags you would like to generate a list for.
And in many other places in Time To Pet. We've worked hard to add flags to every relevant area where a client or staff member's name is listed.
Viewing Flags on the Mobile App
Flags can be viewed in various places on the Time To Pet Staff App. This includes on scheduled events:
When viewing a client's profile:
And in the client list:
We've worked hard to add flags to every relevant area where a client or staff member's name is listed.
Frequently Asked Questions
Are clients and staff flags the same?
While client and staff flags are similar - they are separate as there are many flags that are specific to clients or staff members. You can create flags for client and staff that have the same name though.
Is there a limitation on how long Flag names can be?
Due to the limit in screen size, flag names are limited to 24 characters. The description field is limited to 255 characters and the abbreviation field is limited to 2 characters.
Is there a limitation on how many flags can be listed on a client or staff member's profile?
A client or staff can only have 10 flags attached to their profile at a time.
Do clients see flags?
Clients do not have any access to flags and can not view them in Time To Pet.
Are flags included on emails, text messages and push notifications?
Flag information is not included in emails, text messages or push notifications at this time.
Are flags available on the TTP App?
Flags are available to be viewed on the Time To Pet App when Staff is logged in and the flag's visibility settings match the staff member's role.