Messaging Settings

The Messaging Settings page allows you to customize some of the verbiage that is used to communicate with your clients. Each of the different messages that can be configured is listed below with further details. 

Email - Client Services Confirmation

The message that is sent to your client that serves as a confirmation of their scheduled services. This is automatically sent to clients after approving their visits and can also be manually triggered from the Scheduler.

Copy Assigned Sitters On Email: If set to “Yes”, all sitters that are assigned to a visit that is part of this confirmation will also get a copy of the email.

Include Prices: If set to yes, all services that are part of this confirmation will include the price.

Email - Client Welcome Email

This is the email that is sent to your clients when you create an account for them (or their account is approved). This email will include a temporary password and instructions to login to the Client Portal.

Email - Client Invoice Message

This is the email that is sent to clients when you click “Email Invoice” or using the Bulk Invoicing tool to email invoices.

Portal - Client Creates Own Account

If configured in your Portal Settings to allow clients to create their own account, this message will be shown to the client immediately after they create an account.

Portal - Service Change Request

When clients request cancellations/changes through the portal, this is the message we prompt them with before they actually submit the request.

Portal - Service Request Cut-Off

The message displayed to your clients if they attempt to request services through the portal with too short of notice. Please visit the Scheduler Configuration to enable and configure schedule cut off times.

Portal - Service Request Form

The text that is displayed to your clients in the portal just above the service request form.

Texting - Visit Report Text Message 

The text shown just before the link to see the full visit report card. This is only used by text message notification of a new conversation.

Next Help Article: Saved Replies

Still need help? Contact Us Contact Us