Messaging Settings

The Messaging Settings page allows you to customize some of the verbiage that is used to communicate with your clients in Time To Pet. Each of the different messages that can be configured is listed below with further details. 

Please note: Certain messages will only appear in Messaging if certain settings are enabled. Read below for more details. 

Company Settings page under Messaging tab


Email - Client Services Confirmation

Client Services Confirmation email with text box to customize language

This is message that is sent to your client that serves as a confirmation of their scheduled services. This is automatically sent to clients after approving their visits and can also be manually triggered from the Scheduler.

Copy Assigned Sitters On Email: If set to “Yes”, all sitters that are assigned to a visit that is part of this confirmation will also get a copy of the email.

Include Prices: If set to yes, all services that are part of this confirmation will include the price.


Email - Client Welcome Email

Client welcome email with two text boxes to customize language

This is the email that is sent to your clients when you create an account for them (or their account is approved). This email will include a temporary password and instructions to login to the Client Portal.


Email - Client Invoice Message

Client invoice message with text box to customize language

This is the email that is sent to clients when you click “Email Invoice” or using the Bulk Invoicing tool to email invoices.


Email - Client Change Request Processed

Client change request processed email message with text box to customize language

This is the email that clients will receive if they have sent a change request for their services and it has been processed by an admin. 

Note: This message will only appear and apply if this has been updated in Portal Settings under Change/Cancellation Request Type to "Client Makes Request Against Specific Visits". 


Portal - Client Creates Own Account

Client creates own account portal message with a text box to customize language

If configured in your Portal Settings to allow clients to create their own account, this message will be shown to the client immediately after they create an account.


Portal & App - Cancel Request Cut-Off

Portal & App Cancel request cut-off message with a text box to customize the language

This is the message that appears if a client as not met the cancellation request cut-off time. 

Note: This message will only appear and apply if this has been updated in Portal Settings under Change/Cancellation Request Type to "Client Makes Request Against Specific Visits" and if Cancellation Request limits have been set.


Portal - Service Change Request

Portal service change request message with text box to customize language

When clients request cancellations/changes through the portal, this is the message we prompt them with before they actually submit the request.

Note: This message will only appear and apply if this has been updated in Portal Settings under Change/Cancellation Request Type to "Client Sends General Message". 


Portal - Service Request Cut-Off

The message displayed to your clients if they attempt to request services through the portal with too short of notice. 

Note: This message will only apply if you have set Client Service Request Limits in your Portal Settings.


Portal - Service Request Form

Portal service request form message with text box to customize language

The text that is displayed to your clients in the portal just above the service request form.


Texting - Visit Report Text Message 

Text messaging visit report message with a text box to customize language

The text shown just before the link to see the full visit report card. This is only used by text message notification of a new conversation.


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