Sending Videos
Time To Pet's mobile app supports sending videos to clients! Sending videos works just like adding photos to messages on the app.
What You'll Need: Time To Pet Solo or Team Plan. This feature is not available on the Lite plan.
IN THIS ARTICLE
Video Specifications
Videos can be up to 20 seconds in length. Videos taken via the Time To Pet app will automatically end at 20 seconds. Videos added from the staff member's photo or video gallery must be 20 seconds or less. Otherwise, the app will prevent you from adding the video. You can trim the video to a duration of 20 seconds or less and re-upload it (using a video editing tool outside of Time To Pet).
Note: When uploading a video taken through Time To Pet or from your phone's video gallery, it is important to have a good connection with an upload speed of at least 3mbps or more, as anything less will cause the video upload to fail. If you are experiencing any issues uploading your video, you can navigate to the Settings section of your Time To Pet app and run a Network Test to see what your connection's upload and download speeds are.
Recording A Video Through The Time To Pet App
To record a video through the Time To Pet app, click the "Record" button on the message screen under the "Attach Video" section:
Downloading A Video From A Client's Conversation Feed
Note: Videos cannot be downloaded through the Web version of Time To Pet. They can only be downloaded through the Staff or Client Mobile App version of Time To Pet.
Videos can be downloaded from a Client’s Conversation Feed. To do so, you must first log into your Time To Pet Mobile App. Then, navigate to the “Chat” tab of a client’s profile that contains the video you would like to download.
Click “Play Video” to open up the app’s video player. At the top of the screen (you may need to tap it first), you should see two different options: “Save Video” and “Share”. Click “Save Video” to download it onto your device. Once it’s downloaded, you should see a message that the video has been saved to your device.
Selecting A Video From A Device's Gallery
To select a video from the device's gallery, click the "Gallery" icon under the "Attach Video" section:
Sending Post Visit Videos With Visit Report Cards
Videos can be sent to clients along with their post-visit reports with Visit Report Cards:
Sending Videos As A Separate Message
Videos can also be sent to clients in a separate message via the app on the client's conversation feed:
FAQs
Q: Do I need WiFi or a strong cell signal to send videos through the app?
We strongly recommend uploading videos on a WiFi or strong 5g internet connection. Videos uploaded over a weak cell signal may take a long time to upload or fail to upload entirely. If a video fails to upload after a certain amount of time, you will be presented with an alert to remove the video and finish sending your message or visit report. You may also cancel a video upload at any time if it fails to make progress.
Q: How do I delete a message?
If you need to delete a message sent by accident, you can follow these steps:
Deleting A Message To A Client.
Q: If I have text message integration enabled for my company, are staff members able to send videos to clients through text?
No, videos are not able to be sent to clients through text at this time, as what they will be sent is an unclickable thumbnail. However, videos can be sent and are viewable by clients through the Mobile App, the Web Portal, or by email.