Voice Notes

Time To Pet's Mobile App supports sending voice notes to clients. Voice notes sent with a visit report can easily be played and listened to by the client in the client's mobile app conversation feed. Voice notes sent as a separate message (not with a visit report) can be reviewed by clients in the client's mobile app conversation feed, and admins via the message center or the client's conversation feed. Voice notes can only be sent by a company; they are not available for clients to record or send.

Voice Note Settings

By default, voice notes are enabled for the entire company. To disable voice notes, navigate to Settings -> Mobile App -> Configuration and change the dropdown from "Yes" to "No".

voice notes enabled setting

Recording A Voice Note Through The Time To Pet App

To record a voice note through the Time To Pet app, click the "Voice" button on the "Send Message" screen under the "Attachments" section:

image of mobile app visit report screen with an arrow pointing at the voice option

The first time you record a voice note, you will need to grant Time To Pet access to your microphone:

screenshot of mobile app send message screen showing microphone permissions popup

Once the permission to access your device's microphone has been granted, you should see the Voice Note Recorder appear at the bottom of the screen. Hit "Record" to start recording a voice note:

screenshot of send message screen with an arrow pointing at the record option for voice notes feature

Note: Voice notes are limited to two minutes in length.

When a voice note is recording, you can hit the red button with a square icon to stop the recording. From there, you will have the ability to continue or restart your recording:

screenshot send message screen while voice note is being recorded with an arrow pointing at the stop button

When a voice note recording is paused, a new set of buttons will appear with different actions you can take regarding your current recording. You can use the buttons to do the following, from left to right:

Cancel — Closes the voice recorder without saving the voice note
Restart — Restarts the voice recorder with a new voice note
Play — Plays the existing voice note
Confirm — Attaches the current voice note to the message and closes the voice recorder

screenshot of send message screen showing options for voice note when recorder is paused

Once a voice note has been attached to the current message being drafted, it will be included in the "Attachments" section. You can remove the voice note and add another if needed by clicking the "X" button on the recording itself:

screenshot of send message screen with a voice note added in the attachments section

Playing A Voice Note Through The Time To Pet App

Once a voice note has been sent in a message, it can easily be played in the Client's Conversation Feed. Voice notes will show up as an audio waveform and can be played by pressing the "Play" button located on the left side of the recording:

screenshot of client conversation feed with a box around the voice note

FAQs

Q. Are voice notes able to reviewed by admins if they are sent with a visit report?

Not at this time. However, voice notes sent as a separate message, not with a visit report, are able to be reviewed by admins in the Message Center, in the approvals section (if your company requires message approval and only if the voice note was sent in a separate message) and on the client's individual conversation feed.

Here is an example of and admin viewing a voice note in the Message Center that was sent as a separate message:

voice note shown on a message in the message center

Q. Are voice notes sent via text message?

At this time, voice notes are not sent via text message, they need to be reviewed via the Time To Pet mobile app.

Q. Are voice notes sent via email?

At this time, voice notes are not sent via email, they need to be reviewed via the Time To Pet mobile app.

Q. Can clients send voice notes?

No, the voice notes feature is only available to staff and only if enabled. Clients can listen to voice notes, but not record or send them.

Q. Is transcription available?

Not at this time.

Q. I’ve updated the Mobile App, but I don’t see the option for Voice Notes?

If your company has enabled Voice Notes but you're not seeing the option in the app, make sure to log out and log back in. This refresh is needed for the app to recognize the new setting.

Q: Do all staff need to log out and log back in after the update?

Yes. If you’re updating the Time To Pet app from version 4.1.0 or earlier, staff members will need to log out and back in to see the Voice Notes feature. This applies even if your company had Voice Notes enabled by default.

Q: What if my company wants to disable Voice Notes after staff have already updated?

If Voice Notes are disabled after staff have updated the app, they may still see the feature until they log out and log back in, or uninstall and reinstall the app. Logging out will ensure the correct settings are applied.

Q: Which app version supports Voice Notes?

Voice Notes are available starting in version 4.1.2 of the Time To Pet staff mobile app. Make sure staff are fully updated!

Q: Where can I submit feedback on this new feature?

Please feel free to share your ideas on this feature directly with our product team: Submit Feedback Here.