Getting help should be easy, fast, and personal - we know you're busy! That’s why we’ve updated how you connect with our team.
You’ll still get the same thoughtful support from people who know Time To Pet and the pet care industry inside and out. Now, you also have a new way to get help right inside your account.
🦴 Meet Rocky, Your Support Sidekick
When you're logged in, look for the new chat icon in the bottom-right corner of your screen. That’s Rocky, our virtual AI support Husky!
Rocky was the loyal husky of our co-founder, Mike, and naming our new assistant after him felt natural. He hiked mountains, curled up during long workdays, and stood by our side through every step of building this company, from its early conception to our present-day success. Rocky represents the same loyalty and heart that inspired Time To Pet from the very beginning.
Many of you are already familiar with our current tool, AI Answers. Rocky elevates everything you know and love about that tool!
Today, Rocky helps you get the answers you need. He’s available any time, trained by our team, and powered by support content written specifically for pet care pros like you.
What's New?
When you click the beacon, Rocky will first greet you. He can:
Answer common questions
Point you to help docs and setup guides
Share best practices
Route your message to a human if needed
Request a data import
Provide 24/7 support, including nights and weekends
We recommend starting with Rocky for the fastest help. If he can’t find what you need, one of our team members will always take over.
How to Reach Us
🐾 Chat Support
Start by clicking the chat icon in the bottom right corner of your dashboard. Rocky will assist you right away. If a human is needed, just let him know. Our team is available Monday through Friday, from 8:00 AM to 7:00 PM Central Time.
✉️ Email Support
You can email us anytime at support@timetopet.com. We typically respond within one business day.
📚 Help Center
Our Help Center is full of step-by-step guides, how-to articles, and video tutorials. It’s always available at the links below:
Why We Made This Change
Time To Pet was built by pet care professionals who know what it’s like to juggle visits, manage clients, and keep a business running. That experience shapes everything we do, including customer experience. Our entire Customer Experience team is staffed by former pet care business owners or operators.
This update lets us respond faster, offer help more consistently, and give you a smoother support experience. Rocky helps with the basics so our team can focus on solving the more complex issues. You still get real help from real people — with a little extra speed and support around the clock.
Your Privacy
Rocky doesn’t access your account or client data. He only uses support content written by our team. Your questions are not stored or sold. If you’d rather skip Rocky, that’s completely fine. You can always message us directly.
Frequently Asked Questions
Q: Do I have to talk to Rocky first?
You don’t have to. But Rocky is the quickest way to get help and is trained to guide you to the right place.
Q: Can Rocky see my account details?
No. Rocky does not have access to your business or your clients' information.
Q: Will I still be able to email support?
Yes. You can always email support@timetopet.com if that’s your preferred method.