How to Manage Your Time To Pet Subscription: Pausing and Retaining Data
Introduction
Time To Pet does not offer a direct feature to pause accounts or subscriptions. However, you can temporarily cancel your account as an alternative to effectively pause payments. When you cancel, your company and account data are retained for up to 12 months, ensuring you can pick up where you left off when reactivating. Below is a complete guide to handling this process while ensuring your data remains secure.
Policies Regarding Pausing or Cancelling
Currently, Time To Pet does not have a dedicated "pause" functionality for subscriptions. To stop future charges, you need to cancel your account. Rest assured, the system retains your account settings, company data, and billing details for 12 months following cancellation. This retention policy allows you the flexibility to reactivate your subscription whenever you're ready within that period.
Canceling as a Method to Pause
Canceling your Time To Pet account effectively acts as a pause. During the cancellation period:
Your account data and settings will remain stored in the system for 12 months.
You won’t be able to access your account until it is reactivated.
If you need copies of your data while your account is inactive, it is highly recommended to export this information before initiating the cancellation.
Steps to Cancel Your Account
To temporarily cancel your Time To Pet subscription:
Log in to your Time To Pet account.
Click on your profile image located in the upper-right corner.
Navigate to Billing.
Click the red Cancel Account button and follow the on-screen prompts to confirm cancellation.
Reactivating Your Account
When you're ready to return to Time To Pet, reactivating your account is easy:
Log in to your Time To Pet account using your previous credentials.
Follow the system prompts to update your payment details.
Reactivate your subscription and automatically restore your data and settings.
Important Considerations Before Cancellation
Before canceling your account, keep the following in mind:
While your data is retained for 12 months, your account will be locked and inaccessible until reactivation.
If you require access to specific records or reports during the inactive period, export these from your account ahead of time.
By proactively managing your account, you ensure smooth transitions whether pausing payments, canceling temporarily, or reactivating when you're ready.
Related Topics
[How to Export Data from Your Account]
[Billing and Subscription FAQs]
For any additional questions, our support team is here to assist you.