Best Practices For Schedule Blocks

In Time To Pet, Schedule Blocks are the time frames clients choose from when making service requests in the Client Portal. You can create and edit your company’s Schedule Blocks in Client Settings - Schedule Blocks.

Since Schedule Blocks are what clients see when making service requests, it’s best to keep them simple to avoid causing confusion for your clients and possibly causing them to request service at an incorrect time. Here are our tips for best practices for Schedule Blocks.

Have As Few Schedule Blocks As Possible

More options aren’t necessarily better. Your clients will likely find it much easier to pick the correct Schedule Block for their visits if there are only a few to choose from. Think about the most common times of day your clients schedule visits and create a time block for each. For typical dog walking and pet sitting services, that’s probably the early morning, the middle of the day, the dinnertime, and late at night or overnights.

Image showing examples of too many options for client schedule blocks vs fewer choices

Minimize Overlaps

Sometimes it’s necessary to have Schedule Blocks that overlap. For example, you might want an “All Day” block for boarding or an “Anytime” block for visits that don’t need to be done at a set time, and these would overlap with the rest of your Schedule Blocks. But it can become confusing for clients when you have several Schedule Blocks that overlap with multiple other Schedule Blocks. If you find you have a lot of overlapping Schedule Blocks, consider combining some of them into larger Schedule Blocks, and letting clients leave a note if they need a more specific time window for their visit.

Image showing example of too many overlaps with schedule blocks vs schedule blocks that do not overlap

Give Schedule Blocks Names That Are Easy To Understand

If you have exact times hidden from clients, they’ll only be able to see the names of your Schedule Blocks and not the start and end times, so it’s important to name your Schedule Blocks in a way that makes it clear to clients what time of day they’re booking. Names like “Morning”, “Midday”, or “Evening” can be confusing because they’re somewhat vague. It can be helpful to clients to add the time frame to the Schedule Block’s name or simply make the time frame the Schedule Block’s name. For example, “Morning (7am - 10am)” or just “7am - 10am”.

Image of an example of schedule blocks with just names vs blocks that include timeframes

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