Using Portal Notifications For Announcements

In Time To Pet, there are two places to add announcements for your clients to view when they are logged in to their portal or app. The first is the "Portal Notification", and the second is the Portal - Service Request Form

Check out this video from our Onboarding Team on Portal Announcements here!

These features are useful if there is an important announcement about office hours, such as, "Jane's Dog Walking Office is available Monday-Friday from 8 am to 7 pm" or for holidays, "Please submit all service requests for Holiday Visits by 5 pm on December 15th", or closures "We will be closed Thanksgiving Day." 

The Portal - Service Request Form is particularly useful if you have an announcement that pertains to requesting services. "Pack walks are available Monday-Friday from 10 am-2 pm" or "Please leave your travel details in the notes textbox before you submit your request." 

The Portal Notification feature can be utilized for general announcements. When activated, you can add a custom message that will show at the top of every page in their client portal or app. You can add a portal notification here: Client Settings > Portal Settings.

View of announcement with the portal otification above the conversation feed

The "Portal - Service Request Form" can be set in Company Settings > Messaging. This message will only show when the client is requesting services on their "Schedule" tab. 

View of Announcement on Portal  above Service Request Form

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us