Understanding Messaging In Time To Pet
Quick and responsive communication with both clients and staff members is a keystone of every successful pet service business. Communication is a fully integrated piece of Time To Pet and something you will likely use frequently. This article is an overview of the different methods of communication possible with Time To Pet. For more in-depth instructions on a particular method, follow the links in each section.
IN THIS ARTICLE
Conversations
Every client and every staff member has a dedicated conversation feed on which a full history of messages received and sent can be seen. Messages sent via the conversation feed can be delivered via Text Message, Email, or both. They can also be viewed in the Client Portal or Staff Dashboard by the respective recipient.
Using The Staff Conversation Feed
Using The Client Conversation Feed
Private Messages
Private messages are only visible to administrators and the client. Staff will never see or be notified of a client's private messages.
Email Campaigns
You can also send group emails to both staff and clients. These are great for company-wide announcements that need to be seen by a large number of people. For example, you might want to send an email blast to all clients announcing a price increase.
Sending Mass Emails To Staff Members
Sending Mass Emails To Clients
Other Pertinent References
Text Messaging is an additional feature that needs to be enabled. For more details, please visit our Text Messaging Help Articles.
The Message Center is a central location to view and interact with all Conversations and all Email Campaigns in your entire company. Visit your Message Center.
FAQs
Q: Can staff group message or group chat with each other all in one place?
A: While Time To Pet doesn’t have a dedicated group chat feature, many of our customers use a simple workaround that works really well:
- Create a “Group Chat” client – Set up a fake client named something like “Group Chat.”
- Add staff as preferred sitters – Go to the client’s Details tab and add each user who should participate as a preferred sitter.
- Use the conversation feed as a chat – All added staff can view and post messages in the client’s conversation feed. Notifications will alert everyone when a new message is posted.
This approach lets your team communicate in one place, just like a group chat, while keeping client-related information organized and secure.s