Business Hours
The Business Hours tool in Time To Pet allows you to set “Normal Business Hours” for your company. When enabled, Business Hours will automatically show a message or send an auto-reply to pet parents who message your business outside of your normal business hours.
In This Article
Settings
Business Hours can be enabled in the Messaging Settings section of your account.
After enabling Business Hours, you can then set your Normal Business Hours for your company.
Please note that the green area denotes your "Normal Business Hours" and the area not selected is outside of your normal business hours.
With Business Hours enabled, you have the ability to Automate Scheduled Messages for messages you and your team send outside of your normal business hours. When enabled, any messages your company sends outside of normal business hours will be automatically scheduled to be sent the next time business hours are open. This is not applicable to post-visit reports as these are always sent immediately. You can override the “scheduled” setting and send messages immediately when creating messages via the web version of Time To Pet.
Lastly, you can customize your Outside Business Hours message. This message is automatically displayed to pet parents who send your business a message outside of normal business hours via the Client App or Client Portal. This message is also sent to pet parents who reply to an email or a text message outside of normal business hours.
We have a “default” message here but you can customize this text to include when your normal business hours are or any type of messaging you would like to include.
For Pet Parents
When pet parent clients send a message to your business via the Client App or the Client Portal outside of normal business hours they are shown your “Outside Business Hours Message” as soon as they begin typing their message.
If your pet parent clients reply to an email sent by Time To Pet or send your business a text message, the “Outside Business Hours Message” will be immediately sent to them as an “auto-reply”.
All messages sent by your pet parent clients outside of normal business hours are tagged with an Outside Business Hours label in the company view of the conversation feed:
As well as in the pet parent's view of the conversation feed:
Your client can hover over this label to see that their message was sent outside of normal business hours. This is designed to help your customer understand that they should not expect an immediate response to their message.
