Scheduled Messages

Scheduled Messages allow you to "Schedule" all types of messages in Time To Pet to be sent at a later day or time. This includes conversation feed messages, service order confirmations, emailed invoices, email campaigns to clients, and email campaigns to staff members. That means that even if you are working at 11pm, you can schedule that invoice to be sent to your customer tomorrow morning. 

In This Article

Check out a short video on Scheduled Messages here:

Conversation Feed Messages

There are many instances when you may want to delay sending a message to a pet parent client. For example - if Fido is having surgery next week and you want to schedule a check-in message to be sent then or if you just got to your computer to reply to a question at midnight but don't want to disturb your client until the morning. Scheduling messages sent via the Conversation Feed is easy with Scheduled Messages. To schedule a normal conversation feed message to be sent later, look for the dropdown to the right of the "Send Message" button.

Scheduled Messages - Conversation Feed OptionsAnd choose Schedule For Later.

Scheduled Messages - Schedule For LaterTo adjust the time your message will be sent, click the Scheduled Time option and adjust the day or time.

Scheduled Messages - Adjust Day And TimeMessages can be sent in 15-minute increments and can be scheduled as far in the future as you need.

When you have the day and time confirmed, click the Set Scheduled Time button to set your time.

Scheduled Messages - Schedule TimesYou will not notice the "Send Now" button is replaced with a button to send your message at the selected day and time.

Scheduled Messages - Send NowBe sure to click this button to finalize the "scheduling" of your message.

By default, Scheduled Messages will be shown in your Conversation Feed. They have a blue background and a blue border to differentiate them. You can also see the day and time the message is scheduled for. To hide these Scheduled Messages from this view, look for the Hide Message option.

Scheduled Messages - View Scheduled MessagesYou can customize some aspects of a Scheduled Message in the "Scheduling Actions" dropdown. For example - if you need to send the message now, if you want to re-schedule the day/time of the scheduled message, or if you want to cancel & delete the scheduled message.

Scheduled Messages - Send Now OptionThe content of scheduled messages can not be edited after they have been scheduled. If you need to adjust the content of your message, you may want to copy the original text before canceling and deleting your scheduled message and creating a new one.

Just a heads up - Private Messages can also be scheduled!

Scheduled Messages - Private Messages

You can also view and adjust your scheduled messages in the "Scheduled" tab of the Message Center.

Scheduled Messages - Schedule Messages Tab

Service Order Confirmations

Service Order Confirmations are also supported with Scheduled Messages. To schedule a Confirmation Email, load the service order on the Scheduler page and look for the "Send Confirmation" option.

Scheduled Messages - Schedule Confirmations

You will notice a dropdown option to the right of Send Confirmation.

Scheduled Messages - Send ConfirmationChoosing the "Schedule For Later" option allows you to schedule this confirmation to be sent in the future.

Scheduled Messages - Schedule For Later Just choose the day and time and click the "Set Scheduled Time" option to set the time of the message.

Scheduled Messages - Set Scheduled TimeYou can then schedule the message at the day and time you selected.

Scheduled Messages - Send ConfirmationTime To Pet will show you that you have a scheduled confirmation email set to be sent on the Service Order.

Scheduled Messages - Confirmation Email Has Been ScheduledYou can view this scheduled message or set additional scheduled confirmation emails here.

Scheduled Messages - View Scheduled MessagesYou can cancel upcoming scheduled confirmation emails in the "Scheduled" tab of the Message Center.

Scheduled Messages - Cancel Messages Under Scheduled Tab

Emailed Invoices

Similar to scheduled Confirmation Emails, Invoices can also be scheduled in Time To Pet. To schedule an emailed invoice, navigate to the Edit Invoice screen and click the "Email" button.

Scheduled Messages - Schedule Email Invoices

You will notice a dropdown option to the right of Send Now.

Scheduled Messages - Dropdown Option

Choosing the "Schedule For Later" option allows you to schedule this invoice to be sent in the future.

Scheduled Messages - Schedule For Later Option

Just choose the day and time and click the "Set Scheduled Time" option to set the time of the message.

Scheduled Messages - Set Scheduled Time

You can then schedule the message at the day and time you selected.

Scheduled Messages - Schedule Message At Specific Day and Time

Time To Pet will show you that you have a scheduled invoice email when clicking the "Email" button again.

Scheduled Messages - Scheduled Invoice Email

You can cancel upcoming scheduled confirmation emails in the "Scheduled" tab of the Message Center.

Scheduled Messages - Cancel Upcoming Confirmation Emails

Email Campaigns

When creating a new email campaign to be sent to your pet parent clients or your staff members, you can schedule that campaign to be sent in the future.

Please review our help articles on Sending Mass Emails to Clients and Sending Mass Emails to Staff Members for more information.

After finalizing your Email Campaign, you will notice a dropdown option to the right of Send Now.

Scheduled Messages - Send Now Email Campaigns

Choosing the "Schedule For Later" option allows you to schedule this email campaign to be sent in the future.

Scheduled Messages - Schedule For Later Email Campaigns

Just choose the day and time and click the "Set Scheduled Time" option to set the time of the message.

Scheduled Messages - Set Schedule Time Email Campaigns

You can then schedule the email campaign at the day and time you selected.

Scheduled Messages - Schedule Email Campaigns

You can cancel upcoming scheduled email campaigns in the "Scheduled" tab of the Message Center.

Scheduled Messages - Scheduled Tab to View Email Campaigns

Viewing/Editing All Scheduled Messages

All Scheduled Messages (including conversation feed messages, private messages, confirmation messages, emailed invoices, and email campaign messages) can be viewed and edited in the "Scheduled" tab of the Message Center.

View Of Scheduled Tab in Message CenterThese messages can be filtered by date range.

Scheduled Messages - Filter By Date RangeFiltered by Message Type.

Scheduled Messages - Filter By Message TypeAnd by Status.

Scheduled Messages - Filter By StatusMessages that are still scheduled have an "Action" button that includes options to edit (or cancel) the date/time of the scheduled message, to send the message now, or to view the complete history of the Scheduled Message.

Scheduled Messages - Action ButtonWhen editing a message, you can view the relevant details of the message, change the scheduled date or time, or cancel the message.

Scheduled Messages - View Scheduled Message DetailsThe history option will show you a complete history of the scheduled message.

Scheduled Messages - View History

Automated Scheduled Messages

When Business Hours are enabled, you can turn on "Automate Scheduled Messages". When this setting found in Company Settings - Messaging (after enabling Business Hours) is turned on, any messages your company sends outside of normal business hours will be automatically scheduled to be sent the next time business hours are open. This is not applicable to post-visit reports as these are always sent immediately. You can override the “scheduled” setting and send messages immediately when creating messages via the web version of Time To Pet.

Please review our help article on Business Hours for more information on Automated Scheduled Messages.

Scheduled Messages - Automate Schedule Messages Setting

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