When integrated with Time To Pet Payments Powered by Stripe, you may need to update your connected bank account/debit card used for payouts.
Potential causes of payout failures include blocked or flagged cards/accounts that might be recognized as compromised or outdated/invalid payout methods that no longer support transactions.
IN THIS ARTICLE
Updating Your Payout Method
To do this, navigate to your Stripe Express Dashboard found in the Invoice Settings > Credit Cards section of your account and click "Stripe Express Login." Clicking this link will open a new Stripe window.
If you encounter issues during this process, ensure your payout method is active and valid, or consider adding a new one to resolve any invalid or failing payout settings.
Note: A pop-up blocker may block this window from opening. We recommend disabling this tool for this process. If you are on a smaller device, such as a phone or tablet, you can visit this link directly to log in: Stripe Express Login.
Once logged into the Stripe Dashboard, click the person icon in the upper right corner of the page:
Under the "Payout details" heading, click "Edit":
Identity Verification
If you see a notice stating, "We cannot verify your identity", please read the section below.
The message would look like this:
Please contact Stripe support via Email, Chat, or Phone. Inform Stripe Support that you are an Express account owner on the "TimeToPet Platform" and you need assistance with updating your payout account. You will also need to provide them with the following information:
The full legal entity name of your business
The last four digits of the legal entity TIN (commonly your EIN or SSN, dependent on if your account is registered as a business or an individual)
If no bank account is listed, the last four digits of the payout debit card listed on the account
What Happens After Updating Your Bank Information?
Once you have updated your payout method, Stripe will handle the rest:
Automatically retry the payout when the updated method is valid.
Deposit the funds without requiring further actions from your end.
Frequently Asked Questions
Q: What if my payout still fails after updating my method?
A: Ensure you’ve correctly followed all steps, including verifying the activation status of your bank account or card. If issues persist, contact Stripe Support for technical assistance.
Q: How long does it take for Stripe to retry the payout?
A: The retry process is typically automatic and occurs within a few business days. Exact timelines may vary based on your bank and region.