Updating Your Payout Account in Time To Pet Payments Powered by Stripe
When integrated with Time To Pet Payments Powered by Stripe, you may need to update your connected bank account/debit card used for payouts.
IN THIS ARTICLE
Updating Your Payout Method
To do this, navigate to your Stripe Express Dashboard found in Invoice Settings > Credit Cards and click "Stripe Express Login". Clicking this link will open a new Stripe window.
Please Note: A pop-up blocker may block this window from opening. We recommend disabling this tool for this process. If you are on a smaller device, such as a phone or tablet, you can visit this link directly to log in: Stripe Express Login
Once logged into the Stripe Dashboard, click the person icon in the upper right corner of the page.
Under "Payout details", click "Edit":
Identity Verification
If you see a notice stating, "We cannot verify your identity", please read the section below.
The message would look like this:
Please contact Stripe support via Email, Chat, or Phone. Inform Stripe Support that you are an Express account owner on the "TimeToPet Platform" and you need assistance with updating your payout account. You will also need to provide:
- The full legal entity name of your business
- The last four digits of the legal entity TIN (commonly your EIN or SSN, dependent on if your account is registered as a business or an individual)
- If no bank account is listed, the last four digits of the payout debit card listed on the account