Switching To Time To Pet Payments Powered By Stripe

If you have been notified that your current payment processor will no longer be supported by Time To Pet Payments, you'll need to switch to Time To Pet Payments (powered by Stripe) to continue charging clients within Time To Pet.

Case 1: WePay

As you may have been notified, WePay has decided to shut down its payments business. The last date to process payments via WePay is 12/31/2023.

Case 2: Sage or Authorize

Time To Pet is sunsetting both Sage and Authorize integrations. Clients will be able to submit payments via these payment processors until 7/31/2024, after which time they will no longer be able to submit payments unless you have connected to Time To Pet Payments.

For Customers Connected To WePay:

To make the process of switching payment processors as simple as possible, we are working closely with WePay and Stripe to create a way to safely and securely transfer tokenized card data from WePay customers to Time To Pet Payments. This means most of your clients will not need to re-enter and save their debit or credit card details. 

This tokenized data migration occurred on December 1st, 2023. As with everything we do here at Time To Pet - PCI compliance, data security, and data integrity are of the utmost importance to us. WePay and Stripe managed this data transfer process entirely.

For Customers Connected to Sage or Authorize:

Clients will no longer be able to be charged starting August 1st, 2024. Please connect to Time To Pet Payments before this date to ensure there are no interruptions in client payments.

About Time To Pet Payments (Powered By Stripe)

If you want to begin using Time To Pet Payments - please review our knowledge base article on Connecting to Time To Pet Payments or navigate to the Credit Cards Setup section in Time To Pet.

Some additional benefits of Time To Pet Payments that were not included with WePay, Sage, or Authorize include:

• In-App payments - Your clients will be able to pay via the Time To Pet App.
• Support for Apple Pay and Google Pay
• Auto Card Updater tool that allows lost or expired cards to be charged even if not updated in Time To Pet
• Instant Payouts
• Greater visibility into your account from our support team at Time To Pet so we can better assist with any issues that come up

We have some important points and frequently asked questions available below for you, starting with the most important. Please read through this entire article before disconnecting from WePay. If you have any additional questions that are not answered below, please feel free to reach out to us at support@timetopet.com.

Important Information

• If your company has Automatic Charging enabled, it will be disabled when you disconnect from your current payment processor. After connecting to Time To Pet Payments, you can manually re-enable Automatic Charging in Settings > Invoicing & Payments > Automation.
• For WePay: Only credit and debit cards that were added before (roughly) November 1st, 2023 will be transferred from WePay to Stripe. Credit and debit cards added or updated after that date may not be transferred.
• For WePay: ACH bank accounts will not be transferred from WePay to Stripe.
• For WePay: Transferring expired cards from WePay to Stripe is not possible. Even though WePay might have successfully charged these expired cards in the past, this is because some credit card companies allow charges on expired cards by familiar merchants. However, due to Stripe considering you a new merchant, attempting to transfer an expired card would result in any charges being denied.
• The process of disconnecting from your current payment processor and connecting to Stripe is quick and usually only takes 10-15 minutes. That said, clients cannot submit any payments during the brief period that you aren't connected to a payment processor. We highly recommend making the switch during the time of day when clients are least likely to pay invoices, such as early in the morning or late at night.

FAQs

Do I need to disconnect from my current payment processor before I can connect to Time To Pet Payments powered by Stripe?

Yes. Only one payment processor can be integrated into your Time To Pet account at a time.

How do I disconnect from my current payment processor?

Navigate to Settings > Invoicing & Payments > Credit Cards and click the red "Disconnect" button. 

I am connected to WePay/Sage/Authorize but don’t see the option to connect to Time To Pet Payments.

Once you’ve disconnected from your current payment processor, you’ll see the option to connect to Time To Pet Payments (as only one payment processor can be connected to your account at once.) To disconnect, navigate to Settings > Invoicing & Payments > Credit Cards and click the red "Disconnect" button. 

When should I disconnect? 

For WePay: The tokenized data migration is complete, so you can disconnect as soon as you're ready. Remember that WePay will stop processing payments after December 31st, 2023, so we recommend making the switch before then.

For Sage/Authorize: Right away, but no later than July 31st, 2024 to ensure continuity of payments.

Will my clients see anything different on their end? 

The interface is the same for clients, so everything will look the same on their end. However, they may need to re-enter their payment details if they could not be transferred from WePay, and will definitely need to re-enter their payment details if you are coming from Sage or Authorize.

This process is super quick and easy! Here are a few help docs you can send with detailed steps on adding a new payment method:

• Making Payments With ACH
• Invoices On The Client Portal
• Add Or Remove Payment Method On File Using the Client App

Do you have a template I can send my clients who have to re-enter their payment details?

Yes! Feel free to use some or all of this email template to send a mass email to your clients who no longer have a payment method stored on file.

Hi there!

We hope this message finds you well. We wanted to reach out and inform you about an important update regarding your saved payment methods within [Insert Company Name Here].

As part of our commitment to offering you a seamless experience, we wanted to let you know that we have switched to a new payment processor. Unfortunately, due to this switch, the payment method(s) you previously had stored in your account is no longer saved, as payment methods are stored directly with the payment processor (and not with [Insert Company Name here]).

To ensure your invoices are paid on time, we kindly request you to Log In to your account and save a new payment method.

Here are a few helpful documents with steps on how to add a new payment method as well:

Add Or Remove Payment Method On File Using the Client Application

Invoices On The Client Portal

Making Payments With ACH

As always, please feel free to reach out to us if you have any questions or concerns!

Sincerely,

What will happen to WePay/Sage/Authorize payments currently in processing if I disconnect? 

This will not impact any payments already initiated. Switching your integrated payment processor in Time To Pet does not delete or cancel your WePay/Sage/Authorize account. You will still have access to your WePay dashboard for at least 12 months, and your Sage/Authorize Dashboard indefinitely. Any payments initiated with those processors will still be processed (even if they are no longer connected to Time To Pet).

Will I still be able to access my WePay reporting after disconnecting? 

Yes, you will still have access to your WePay Dashboard for reports. The WePay option will still appear under Invoicing > WePay even after disconnecting. 

Is Time To Pet Payments available in Canada? 

Yes! Time To Pet Payments is available in Canada.

What other countries is Time To Pet Payments available in?

In addition to the US and Canada, Time To Pet Payments is also available in the UK, Australia, New Zealand, and Austria.

(For WePay) How does the tokenized card data work? 

The migration of the tokenized card data from WePay to Stripe happened 100% in the background and was managed by WePay and Stripe. All credit card data is stored securely with WePay or Stripe (and never on Time To Pet's servers). We use a secure "token" system; this means a token connects card details with a client in Time To Pet, not the actual card data. The process of securely migrating these tokens was handled entirely by WePay and Stripe, who are held to the highest levels of PCI Compliance.

On your end, all you need to do is disconnect your WePay account and then sign up for a new Time To Pet Payments account. You will not have any role in the transfer of client card details as, again, this is managed 100% by Stripe and WePay.

(For WePay) Will ACH banking details be transferred as part of the token migration?

Unfortunately, only active (not expired) debit and credit cards added before November 1st can be transferred. ACH banking details cannot be moved and will need to be re-entered.

Are there any delays or waiting periods between disconnecting from my current payment processor and connecting to Time To Pet Payments?

You can immediately connect to Time To Pet Payments after disconnecting from your current processor. The process of creating a new Time To Pet Payments account takes 10-15 minutes on average.

If you have any additional questions not answered above, please feel free to reach out to us at support@timetopet.com.