Managing Notifications and Messages for Clients, Staff, and Shared Accounts in Time To Pet
Time To Pet provides a robust notification system that can be customized to meet the unique needs of admins, staff members, and clients. This guide covers how to configure notifications, manage message delivery, and troubleshoot common notification issues.
Overview: Understanding the Notification System
Notifications in Time To Pet can be tailored for different roles—admins, staff, and clients. They include alerts for new conversation feed messages, schedule changes, and client interactions. Both primary and CC (carbon copy) emails on shared accounts can receive notifications, ensuring that all essential parties are informed.
Configuring Notifications
Setting Up Notifications for Conversation Messages
To only receive conversation feed messages from clients and staff (including sitters) while excluding other updates like sitter journals:
Go to your profile and select Edit Settings.
Enable notifications for messages added to the conversation feed. This ensures you get notifications for messages posted by clients, staff, and admins in the client conversation feed.
Leave other notification types disabled (e.g., uncheck email/app notifications for sitter journal events) to filter out unrelated updates.
Setting Notifications for Schedule Changes
Admins can modify notification policies for schedule changes. If notifications are restricted to changes made on the same day as the event and you wish to receive all updates, follow these steps:
Navigate to the admin dashboard.
Go to Settings > Advanced > Notifications.
Change the "Schedule Staff Notifications" setting from Same Day to Always. This allows staff to receive individual notifications for added, modified, or canceled services.
Notifications for Shared Accounts
Primary and CC Email Notifications
Messages sent in the Client Conversation Feed are emailed to both the primary email and any CC (secondary) email listed in the client's profile. Both contacts will receive the message and any attached media, such as photos. This ensures all relevant parties stay informed. Shared account users can optimize their settings further by encouraging the CC email recipient to log into the Time To Pet Mobile App. This setup enables push notifications alongside email notifications.
Troubleshooting Notifications
Missing Notifications for Staff
If staff members are not receiving notifications for messages sent from a shared or 'Team Chat' client profile, it could be due to notification settings. Staff only receive notifications for clients they are assigned to. To resolve this:
Assign the staff member to relevant events with the client.
Alternatively, adjust the staff member’s notification settings to ensure message alerts are enabled.
Customizing Staff Notifications
To manage which clients' message notifications staff members receive, you can:
Restrict notifications to preferred staff: - Go to Settings > Advanced > Notifications. - Enable the option to limit staff notifications to clients for whom they are set as preferred staff.
Disable notifications for a specific client for a particular staff member: - Open the staff member's Profile Settings. - Navigate to the Client Subscriptions tab. - Disable notifications for the specified client.
Summary
By customizing notification settings at the profile or admin level, Time To Pet users can ensure that relevant parties receive the necessary alerts without excessive notifications. Whether targeting messages for specific recipients or troubleshooting missed alerts, Time To Pet provides flexible solutions to meet diverse needs.
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