Message Tags
Message Tags give Admins and Office Managers the ability to tag important messages from clients or staff members so they can easily be organized and found at a later point. Message Tags are available both on the main Conversation Feed as well as the Private Message feed.
IN THIS ARTICLE
Common Use Cases
Clients may be asking about their invoice, requesting a last-minute event, or sharing praise for the staff members. Staff may send messages related to their onboarding, time off, or questions related to clients or events they are scheduled for.
Tags live in the Message Center of Time To Pet.
Creating Message Tags
Message Tags can be created by Admins or Office Managers right in the Message Center under the "Clients" tab or the "Users"/"Staff" tab or by clicking directly on "Create Tag".
When creating a new tag, you can set the name and choose a color for your tag. Tags are only visible on the dashboard and are never shown to your clients. Staff members can see tags but only when logged in to the dashboard.
Adding Message Tags To Messages
Adding Message Tags To Client Messages
Tags can be added to messages directly on a client's profile. When viewing the Conversation Feed for your client, look for the "Add Tag" button on each message.
After clicking "Add Tag" you can choose from your existing tags or create a "New Tag".
Adding Message Tags To Staff Messages
Tags can be added to messages directly on a staff member's profile. When viewing the "Conversation Feed" for your staff member on their profile, look for the "Add Tag" button on each message.
Viewing Message Tags
After tagging some messages, you can view those grouped by tag by clicking on the specific tag in the sidebar of your Message Center. As a reminder, tags are only visible on the dashboard and are never shown to clients. Staff members can see tags but only when logged in to the dashboard.
You can view tags for clients in the "Clients" tab of the Message Center.
Here are our messages tagged as "Praise".
You can view tags for staff in the "Staff" (or "Users") tab of the Message Center.
Editing Or Removing Message Tags
You can edit the tag assigned to a message by clicking directly on the tag. If you ever need to remove a tag from a message, just hover over the tag on the message and click the "X".
Advanced Tag Use
Tags can be a very powerful tool, especially for companies that have multiple Administrators or Office Managers managing the Message Center.
Tags can be created for items that need action, such as profile updates, scheduling, or billing issues. Some companies create Tags with Admin or Office Managers’ names, signaling that there is a message they should specifically see, and after they have read it or acted on it, they remove the tag from that specific message.
