Adding A Staff Member

If your pet care company has staff members, we've made the process of adding staff and activating their accounts simple. This help article will walk you through the steps of adding a new staff member to your account. 

What You'll Need: Time To Pet Solo or Team Plan. This feature is not available on the Lite plan.

Check out this video from our Onboarding Team on how to add a staff member!

Note: The terminology in Time To Pet changes based on whether you have your settings configured to use employees or independent contractors. If you use contractors, the term "user" will be used. If you use employees, the term "staff" will be used. You can change whether you use independent contractors or employees in Settings > Staff/User Settings.

To add a new staff member, click "Staff" from the sidebar in your Dashboard, then click "Add New Staff":

screenshot of dashboard with red arrow pointing to add new staff button in staff menu

Next, you can enter some basic information about this staff member and choose their role within the company.

Image of the Add A Staff page with Primary Information fields

Note: Staff can have one of four roles. These include admin (where they can do anything in Time To Pet), office manager (where they have slightly reduced control), staff (primarily used for someone who will be completing visits), and trainee (someone who is brand new to your system and has limited access). You can see a full list of role permissions in our Staff Permissions help article.

After adding a staff member, Time To Pet will automatically send them a staff activation email with instructions on how to complete their account. Here is our article on Activating A Staff Account.

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