Portal Policy

The Portal Policy is a configurable set of terms that your customers must e-sign when accessing the Client Portal or Mobile App for the first time. If the Portal Policy is enabled and text is added in the text box, your customers will not be able to use their portal until they agree and sign it. By default, no Portal Policy is set or enabled. If you would like to reference an example of what a Portal Policy could look like, here is our Sample Service Agreement. As a reminder, Time To Pet highly recommends you have a legal professional review any contracts or agreements you create for your business.

In This Article

Portal Policy

Portal Policy - Sample Policy

Configuring Portal Policy Agreement

Access the Portal Policy configuration page:

  1. Login to your dashboard.
  2. Using the sidebar navigation select “Settings”.
  3. Click on the link labeled "Portal Policy" in the Client Settings section.

If this is the first time you are visiting this page, you will see blank text editor. If you have already configured a policy agreement, the text editor will be populated with your current policy. The control bar above the text editor allows you to format the text display. The Portal Policy will appear to your customers exactly as it appears in the text editor.

Once you are satisfied with your Portal Policy, click the button labeled “Save Policy Details”. If this is the first time you have modified the agreement, your changes will be saved immediately. If you are editing an existing agreement, you will be presented with the following window:

Portal Policy - Save Policy Details

Update Existing Policy

This option is meant for minor modifications to your policy such as fixing typos. Only customers who have not yet signed this revision of the policy will see the changes.

Create New Revision Of Policy

A new revision is meant for substantial changes in your policy. Once you create a new revision, *all* of your customers will have to agree to the new revision even if they have already agreed to a previous one.

Viewing Signatures For Policy

You can see a complete signature history for each revision of the policy. This lets you see which customers signed which revision and when. To access the signatures for each revision scroll down past the policy editor until you see the policy revision table.

Portal Policy - View Signatures for policy

Click the button labeled “Signature Details” to see the signature details for that revision.

Enable/Disable Portal Policy Agreement

You can disable the Portal Policy at any time. To disable the Portal Policy, simply uncheck the box labeled “Policy Is Enabled” and click the save button.

Re-enabling the Portal Policy is equally as simple. Simply check the box labeled “Policy Is Enabled” and click the save button.

Disabling the Portal Policy completely removes it from the Client Portal. If a client has activated their account while the policy was disabled, and you then enable the policy, that customer will be required to sign the Portal Policy. If a client has already signed the Portal Policy, they will *not* be required to sign the policy again.

Next Help Article: Portal Settings

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