Staff Notifications

By default, staff receives notifications regarding clients they have been scheduled with and/or they are a preferred sitter for. You can also enable staff to receive notifications for only clients they are a preferred sitter for, or only clients they are scheduled for. You can select which option you would like by going into Settings - Advanced - Notifications and choosing from the drop-down field.

staff-notifications-for

If you select "Only Scheduled Clients" or "Scheduled Clients And Clients They Are A Preferred Sitter For", you must also choose how many days before and after a scheduled event your staff will receive notifications.

screenshot of staff receive notifications for setting with arrow pointing to staff must have a scheduled event within dropdown menu

Disabling Notifications Staff Receives from Client

When a staff is assigned to a service for a client or is a preferred sitter, they will become "subscribed" to the client. Being subscribed to a client means the staff will receive notifications regarding the client, even if they are no longer being assigned services or set as the preferred sitter. To unsubscribe a staff from a client, you will need to edit the Staff's details. From the  Staff List, select "Edit Details" for the staff:

From here, you can select the "Client Subscription" tab which will show you all of the clients the staff member is subscribed to. To unsubscribe the client from the staff, simply click on the toggle switch to off.

When Staff Receives Notifications About Client

You are able to customize the notifications the staff receives in the Bulk Notification Editor (Settings - Notifications -> "Bulk Notification Editor" tab). You can also set notifications on a staff-by-staff basis by going to the staff's edit details section and selecting the "Notifications" tab. 

We also highly recommend reviewing our Advanced Webinar - Notifications for further clarification on how best to utilize notification settings for your company. 
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us