Staff Notifications

By default, staff receives notifications regarding clients they have been scheduled with and/or they are preferred staff for. You can also enable staff to receive notifications for only clients they are a preferred sitter for, or only clients they are scheduled for. You can select which option you would like by going into Settings > Advanced > Notifications and choosing from the dropdown field.

window showing the staff receive notifications for menu

If you select "Only Scheduled Clients" or "Scheduled Clients And Clients They Are A Preferred Sitter For", you must also choose how many days before and after a scheduled event your staff will receive notifications.

screenshot of staff receive notifications for setting with arrow pointing to staff must have a scheduled event for client within dropdown menu

Disabling Notifications Staff Receives from Client

When a staff member is assigned to a service for a client or is a preferred sitter for them, they will become "subscribed" to the client. Being subscribed to a client means that the staff member will receive notifications regarding the client, even if they are no longer being assigned services or set as the preferred sitter for them. To unsubscribe a staff from a client, you will need to edit the staff member's details. From the  Staff List, select "Edit Details" for the staff member:

screenshot of staff member's name from the staff list with an arrow pointing to edit details

From here, you can select the "Client Subscriptions" tab, which will show you all of the clients the staff member is subscribed to. To unsubscribe the client from the staff member, simply click the toggle switch in the "Subscribed" column to off.

screenshot of staff member's client subscriptions with an arrow pointing to the on/off switch

For information on managing staff member access to clients, please refer to our article on Managing Client-Specific Staff Access.

When Staff Receives Notification About Client

You are able to customize the notifications the staff member receives in the Bulk Notification Editor (which you can find in Settings > Advanced > Bulk Notification Editor). You can also set notifications on a staff-by-staff basis by going to the staff member's "Edit Details" section and selecting the "Notifications" tab. 

Note: We highly recommend reviewing our Advanced Webinar - Notifications video for further clarification on how to best utilize notification settings for your company.

Locating Notification Settings On Staff Profiles

Here is how to navigate to an Admin, Office Manager, Staff, or Trainee's profile to update their individual notification settings.

You can use the Bulk Notification Editor to update notification settings for roles in Bulk.

Staff Member -> View Settings -> Notifications Tab

Depending on the level of the staff role, different notification options will display that are applicable to that level of staff role.

First, navigate to the Main Staff List:

View of Main Staff List button from main menu

Then, click on the name of the staff member or user who you would like to edit notifications for:

View of staff list with staff name and

Note: If you'd like to be taken to the notification settings right away, you can click the "Edit Settings Link" shown to the far right of each listed staff member or user

Click Edit Settings just below their staff name at the top of their profile:

View of staff profile -> Edit Settings link

Click on the Notifications tab:

View of staff profile -> Notifications tab

Navigate to the setting you would like to adjust:

View of Admin notifications on staff profile

Uncheck the box to turn off the notification:

A checked box means the notification is on, and an unchecked box means the notification is off.

View of checked or unchecked individual notification settings

To turn on all Dashboard or Email notifications, click the "All" button. To turn off all Dashboard or Email notifications, click "None". Notification settings will auto-save on this page:

View of All/None options on staff profile

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