Credit Card Processing

Accepting credit cards from your clients is easy with Time To Pet. Payments processed through Time To Pet are automatically applied to the client's invoices and, if your account is connected to Quickbooks, automatically synced to Quickbooks.

Check out a short video from our Onboarding Team on Credit Cards Settings!

Supported Payment Processors

Time To Pet currently integrates with the following payment processors in the United States:

US and Canadian customers can choose between WePay or Time To Pet Payments powered by Stripe.

International customers in Australia, Austria, the UK, and New Zealand can only connect to Time To Pet Payments Powered by Stripe.

Other international customers can reach out to for credit card processing options.

Charging A Client's Credit Card

To charge a client's credit card, first, navigate to their client profile from the Administrator’s dashboard.

  1. Log in to your Dashboard.
  2. Using the sidebar navigation, select Clients.
  3. Click the name of the Client you wish to charge.
  4. Alternatively, use the search bar next to your notification icons to find your client.

    screenshot of client name typed into top search bar with profile appearing in dropdown menu

  5. If you have linked to payment processor successfully, you will see a new option under Quick Actions to "Charge Client".

    screenshot of quick actions menu accessible from client profile page with a box around charge client option

  6. You will be taken to the client's payment page. On this page, you will notice three separate tabs:

screenshot of charge client screen

Payment – Contains a list of all invoices that still require payment.

Payment History – See a complete list of all payments this client has been charged.

Payment Methods – Manage the list of saved card details for the client.

Charging The Client's Card

A charge must be applied against one or more invoices. You will notice the payment tab lists all of the client’s unpaid invoices. To start, set the amount to apply to each unpaid invoice. Once you have set the amount to pay on each invoice, click "Proceed To Payment Details".

screenshot of unpaid invoices listed in payment tab

If the client has saved cards, you can select that card, or you can enter a new card’s details. When you're ready to submit the payment, click the "Submit Payment" button.

screenshot of admin dashboard payment details screen

Clients Can Submit Payment From The Portal

You do not have to submit payment for all of your clients; that would be time-consuming and tedious. Clients can submit their own payments from their portal. Just like in the admin dashboard, they can apply payments to one or more invoices and can use saved card details or enter new ones. 

screenshot of client portal payment details screen

Important Note Regarding ACH Payments: If a client would like to add their bank account for ACH payments, they must do this when paying their first open invoice through the portal. After their bank account has been verified and added to the portal, it can then be saved as a payment method to use on the mobile app and portal going forward. Here is a help article for clients on making payments using ACH: Making Payments With ACH.

A Note On Credit Card Security

Time To Pet never stores or logs any of your client's credit information (other than the last four digits). We only integrate with payment processors that support remote storage of credit card information for the highest level of security. In other words, all of your client's credit card information is handled by your payment processor and not by Time To Pet. This limits both Time To Pet’s and your liability.

For more information on managing disputes, please review our Disputes help doc.

Next Help Article: Automatic Charging

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