Credit Card Processing

Accepting credit cards from your clients is easy with Time To Pet. Payments processed through Time To Pet are automatically applied to the client's invoices and, if your account is connected to Quickbooks, automatically synced to Quickbooks. Time To Pet currently supports two payment processors for customers in the United States. They are Time To Pet Payments powered by Stripe and WePay. Instructions for enabling each payment processor can be found below. Only one payment processor can be enabled at a time. 

Please Note: If you are an international customer in the UK or Canada, you only have the option to connect to WePay for credit card processing. Other international customers can reach out to support@timetopet.com for credit card processing options.

Check out a short video from our Onboarding Team on the Credit Cards Settings section:

Setting Up Time To Pet Payments Powered By Stripe

The Credit Card setup can be accessed in your dashboard:

1. Log in to your dashboard.
2. Using the sidebar navigation select “Settings”.
3. Click the link labeled “Credit Cards” in the "Invoicing & Payments" section.

Accepting credit cards requires an account with one of our supported payment processors. Time To Pet Payments offers both ACH/e-check transactions in addition to Credit/Debit Card processing and Apple Pay & Google Pay. ACH allows your clients to pay via e-check and costs about half as much as a standard credit card transaction. You can create an account in only a few minutes directly from the “Credit Card Setup” tab.

Please note: When a pet parent makes a payment via Apple Pay or Google Pay, their payment details are not able to be stored on file. Apple & Google Pay is enabled by default. If you would like Apple & Google Pay disabled for your company please reach out to us at support@timetopet.com. 

To connect your account to Time To Pet Payments, look for the “Time To Pet Payments” section and click the “Connect with Stripe” button: 

On the next screen, select your country, and enter your mobile number and your email. After completing these fields, click the “Next” button:

Time To Pet Payments will then text you a verification code. Enter the code on the next screen. If you need to resend the code or use a different number, you can do so here:

After verifying your phone number, you will verify some information about your business. This includes your business name, an optional DBA, your business address, your EIN, and your website (or a product description if you do not have a website or social profile):

After entering your business details, you can enter your payout details. This is where Time To Pet Payments will send your money. You can add a bank account or a debit card. Be sure to click “Save” when you are done.

After adding your payout details, you will now have access to your Time To Pet Payments reporting. This can be found in the Credit Cards section (under the “Payments” tab). This reporting includes your payments balance, the balance of any future payouts, and details on any payouts that are in transit to your bank.

If you need access to payments faster, you can initiate an Instant Payout. There is a fee of 1% of the payout (with a minimum of $2.50) for each instant payout processed.

You can also see a full report of any recent payouts.

The “Account” tab includes various settings you can update for your Time To Pet Payments account. This includes the type of payments you accept, your payout frequency, the payout account money is sent to, your statement descriptor, your business information, and a breakdown of your fees.

Lastly, you will see a new report found in Invoicing called “Payments”. This includes detailed reporting of all payouts, payments, and any payment disputes.

Setting Up WePay

The Credit Card setup can be accessed in your dashboard:

1. Log in to your dashboard.
2. Using the sidebar navigation select “Settings”.
3. Click the link labeled “Credit Cards” in the "Invoicing & Payments" section.

Accepting credit cards requires an account with one of our supported payment processors. WePay offers both ACH/e-check transactions in addition to Credit/Debit Card processing. ACH allows your clients to pay via e-check and costs about half as much as a standard credit card transaction. You can create an account in only a few minutes directly from the “Credit Card Setup” tab.

To get started, click the Connect with WePay button.

You can then log in to your existing WePay account or create a new account.

Next, set up your WePay account by verifying your information and linking a bank account.

You can then choose whether or not you would like to accept Credit Cards, ACH/e-check, or both. You can also set your Preferred Payment Type.

Charging A Client's Credit Card

To charge a client's credit card first navigate to their client profile from the Administrator’s dashboard.

1. Log in to your Dashboard.
2. Using the sidebar navigation select “Clients”.
3. Click the name of the Client you wish to charge.
4. Alternatively, use the search bar next to your notifications icon to find your customer.
   

   

5. If you have linked to a payment processor successfully, you will see a new option under Quick Actions to "Charge Customer".
   

   
   

6. You will be taken to the client's payment page. On this page, you will notice three separate tabs.
   

   
   

   Payment – Contains a list of all invoices that still require payment.

   Payment History – See a complete list of all payments this client has been charged.

   Payment Methods – Manage the list of saved card details for the client.

Charging The Client's Card

A charge must be applied against one or more invoices. You will notice the payment tab lists all of the client’s unpaid invoices. To start, set the amount to apply to each unpaid invoice.

Once you have set the amount to pay on each invoice, click “Proceed To Payment Details”.

If the client has saved cards, you can select that card or you can enter a new card’s details. When you're ready to submit the payment, click the "Submit Payment" button.

Clients Can Submit Payment From Portal

You do not have to submit payment for all of your clients; that would be time-consuming and tedious. Clients can submit their own payments from their portal. Just like in the admin dashboard, they can apply payments to one or more invoices and can use saved card details or enter new ones. 

Important Note Regarding ACH Payments: If a client would like to add their bank account for ACH payments, they must do this when paying an invoice through the Web Portal. After their bank account has been verified and added to the Web Portal, it can then be saved as a payment method to use on the Mobile App. Here is a help article for clients on making payments using ACH: Making Payments With ACH

Supported Payment Processors

Time To Pet currently integrates with the following payment processors in the United States:

• Time To Pet Payments Powered by Stripe
• WePay

International customers in the UK and Canada can only connect to WePay. Other international customers can reach out to support@timetopet.com for credit card processing options.

A Note On Credit Card Security

Time To Pet never stores or logs any of your client's credit information (other than the last four digits). We only integrate with payment processors that support remote storage of credit card information for the highest level of security. In other words, all of your client's credit card information is handled by your payment processor and not by Time To Pet. This limits both Time To Pet’s and your liability.

For more information on managing disputes, please review our Disputes help doc.

Next Help Article: Automatic Charging