Best Practices For Maximizing Tipping

We’ve found that customers who accept credit cards and ACH payments receive over 7.5x as many tips as businesses that just accept cash or checks in Time To Pet. Last year alone (2022), our customers received over $12.2 million in tips, with the vast majority being added to credit card payments or ACH payments. In this article, we’ll discuss some ideas on how to maximize tipping in Time To Pet with our available features.

Time To Pet allows you to send personalized messages to your clients, whether it's through individual messages, scheduled messages, or communication through saved replies or mass emails, as well as utilizing portal notifications and invoice messages or notes. Use this opportunity to educate your clients about the importance of tipping and how it directly supports your pet care professionals. You can also express gratitude for their consideration and emphasize the impact of their tips on your team using many of the available features below.

Let's walk through a sample company's setup and how they utilize various Time To Pet tools to increase their tips.

We'll take a look at Jane's Pet Care. Here we can view what the client sees when logging into their client portal. This company has added a portal announcement reminding clients to tip:

View of sample client portal screen

Available Time To Pet Features To Maximize Tips

You can effectively encourage and maximize tipping by utilizing some or all of the tools, tips, and features below within Time To Pet.

Using Time To Pet's Integrated Payment Processors

Accepting credit cards from your clients is easy with Time To Pet. Payments processed through Time To Pet are automatically applied to the client's invoices and, if your account is connected to Quickbooks Online, automatically synced to Quickbooks Online. 

View of Time To Pet's Credit Card Processors

Automatic Tipping

Auto Tipping automatically adds gratuity (either flat dollar or percentage) to each of that client’s invoices after it’s been enabled, eliminating the need for clients to log in to their apps or portals to add tips. This is particularly helpful for clients on templates or with recurring services. This does need to be enabled for clients, but we'll discuss below a few ways to empower clients to communicate they want this enabled on their accounts.

Here is a view of the Auto Tip setting on a client's profile from the Admin's view. Here, we can also see our sample company is utilizing the Flags feature to show this client has auto tipping enabled:

View of Auto Tip Setting on client profile

Automatic Charging

Auto Charging automatically charges invoices, and it also sends a reminder to clients 24 hours before their invoice is set to be charged, and that email includes a button to add a tip if tipping is enabled for the company.

Here's a sample screen of the email reminder clients receive with the tip button. Please keep in mind the Automatic Charge Reminder message on this email is entirely customizable:

Sample Automatic Charge Reminder

Custom Client Fields

Custom Fields are perfect for encouraging clients to simplify their billing. Set up a custom field asking if clients would like to enroll in Automatic Charging or Automatic Tipping. Both features are very convenient for clients and business owners, saving everyone time and automating the billing process.

Here is a view of custom fields as a client would view them:

View of Sample Custom Client Fields

Client Reports can be run on client fields using Client Reporting, and notifications can also be enabled to send a notification when a client updates any of their client info.

Here is a view of "Clients With Value on Profile" and filtering for Jane's Pet Care clients who have filled out a custom field indicating that they would like to add automatic tips to their invoices:

View of Clients With Value on Profile Filter

Tasks can also be set to remind Admins to enroll clients in Automatic Charging and/or Automatic Tipping once they fill out their custom client fields.

Here's a sample task at the top of a client profile made by an Admin, reminding them that this client indicated they wanted to enroll in auto charging and auto tipping and when it should be enabled by:

View of Tasks on a client profile

Saved Replies

Saved Replies are a powerful tool. Utilizing a graphics creator tool, such as Canva, create a custom graphic and include a thank you message that can be used to send to clients who tip.

Here's a view of a sample saved reply thanking this client for leaving a tip for their pet care provider:

View of sample saved reply

Mass Emails

Mass emails can be used to send thank you notes, or encourage specific subsets of clients to tip, enroll in auto tipping, or automatic charging and much more.

Here's a view of a mass email inviting clients to enroll in automatic tipping:

View of sample Mass Email in Message Center

Time To Pet offers filters for clients on templates, clients who have recently had services, clients who have activated their accounts, and much more. If there are multiple clients who need to be thanked, creating a mass email campaign can be a great way to thank clients for their gratuity all at once.

Time To Pet offers many filters; here's a view of Template Filters. If a company wanted to email their weekly template clients inviting them to enroll in automatic tipping, they could add this filter when building their mass email list:

Sample of Template Filter

Scheduled Messages

The Scheduled Messages tool can be used to schedule messages when clients are returning home, schedule thank you notes, or schedule "things to know before you go". All three options can be used to remind clients about the ability to tip!

Here's a sample view of a scheduled mass email inviting clients to enroll in Automatic Tipping:

Sample of Scheduled Messages


Time To Pet also offers our Portal Announcement feature. Custom messages that appear on the client’s portal or app can be added. Some customers will add messaging here about tipping.

Again, here's a view of what a client would see if a portal announcement was enabled for their pet care company. Portal announcements also offer the ability to set an expiration date, so the message can disappear if, for example, it was tailored towards a specific Holiday encouraging tipping; it could be set to expire just after the holiday passed:

Sample Announcement on Client Portal

Invoice Note

Add a friendly Invoice Note inviting clients to add a tip. Invoice Note allows you to create a default invoice note that will be automatically added to the bottom of all new invoices. Many businesses will use this to share their billing policies or to thank their customer for their business. This is not the message used for invoice emails. 

Here's a look at where an invoice note will show up on a downloaded invoice and a sample of what a client might see on their end:

Sample Invoice Note on client invoice

Invoice Message

The Client Invoice Message is the message used for invoice emails. This is the message body that is sent to your clients when an invoice is emailed to them directly from within Time To Pet. It can also be customized and used to invite clients to tip. 

Here's a sample of a custom client invoice message and how it may appear on the client's end, depending on the device or email provider they are using:

Sample Invoice Message

Viewing Tips and Tip Reporting

Seeing Which Clients Have Tipped 

We have several places to see tips. There’s the Tips tab in the Pay Center. This shows dispersed tips in a list, and the Download Tip Disbursements button at the bottom of that page will show a list of all clients who have tipped. Here’s a complete list of our different Tip Reports: Tip Reports.

View of Tips Tab -> Download Tip Disbursements

Staff Viewing Tips

Staff can also see who has tipped them. This is available on their app, under “Tips” and their dashboard under My Pay. Some companies prefer staff send their own thank you notes to clients who have tipped them.

My Pay -> Tips tab

Sample Messaging

Not sure what to say? We have some samples here. Feel free to use them! Transparency and communication can go a long way. Be transparent with your clients about how tips are distributed and used within your company. Communicate how tips directly benefit your pet care professionals and the quality of service they provide. This transparency can build trust and encourage clients to tip more generously.

"Your pet care professional goes above and beyond to ensure the well-being and happiness of your furry companion, and leaving a tip is a wonderful way to show your appreciation for their exceptional care and dedication."

"By leaving a tip for your pet care professional, you acknowledge their hard work and contribute to their livelihood, inspiring them to continue providing top-notch care and creating a meaningful bond with your beloved pet."

"Hey [Client's Name],

We hope this message finds you and your furry friend in high spirits and wagging tails! We wanted to express our appreciation for your trust in our dog walking services and share something extra special with you today.

Did you know that our dedicated dog walkers go above and beyond to ensure your pup has a tail-wagging good time? They put their heart and soul into their work, making sure your four-legged companion gets the exercise, love, and attention they need. 🐶❤️

As you can imagine, being a dog walker isn't just a walk in the park. It takes commitment, patience, and a genuine passion for our furry friends. That's why we believe tipping is a fantastic way to show your appreciation for the amazing job our dog walkers do every single day.

Tipping isn't just about spreading a little extra joy—it's a way to directly support these dedicated individuals who care for your pup as if they were their own. Your tips help them feel valued and motivated, allowing them to continue providing top-notch care and creating a lasting bond with your furry companion. 🥰

We've made tipping as easy as giving a belly rub! Simply visit our website or open our app, and you'll find a tipping feature that lets you express your gratitude with just a few taps. Every tip, no matter the amount, makes a meaningful impact on their day and encourages them to keep going the extra mile for your pup.

So, why not take a moment to brighten up your dog walker's day? A small gesture like tipping can go a long way in showing your appreciation and support for their exceptional care. Your generous act will make their tails wag with delight! 🐾💕

Thank you for being a part of our extended family, and for trusting us to keep your furry friend happy and healthy. We're grateful for the opportunity to serve you both.

Wishing you and your fur baby countless joyful walks and slobbery kisses!

Warm regards,

[Your Name]

[Your Company Name]"

"Hey [Client's Name]!

We wanted to reach out with a friendly reminder about the incredible work our dog walkers do, making tails wag and bringing smiles to our furry friends' faces. Tipping your amazing dog walker is an awesome way to show your appreciation for their dedication and pawsome care. They'll be over the moon with gratitude when they receive your tip—it's like a virtual belly rub! Thank you for considering this heartwarming gesture that means the world to our hardworking dog walkers.

Keep spreading the love and wagging those tails!

[Your Name]

[Your Company Name]"

"Hello [Client's Name],

We are thrilled and immensely grateful for the generous tip you gave us for caring for your beloved cat. Your thoughtful gesture has touched our hearts, and we're truly honored to have your trust and support. Thank you for making our day extra special!

With heartfelt appreciation,

[Your Name]

[Your Company Name]"

Additional Resources And Articles On Tipping

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