Knowledge Base
Knowledge Base
284 articles
🐾 Customer Support at Time To Pet
Time To Pet Websites
Managing Client Keys
Using Time To Pet In The Field
Using The Staff App
Adding A Pet To A Client
Using The Client Conversation Feed
Understanding The Different Financial Reports
Understanding Invoicing In Time To Pet
Onboarding With Time To Pet
Time To Pet Billing & Pricing
Scheduling Repeat Services Using Templates
Scheduling Events
Referral Program
Onboarding Video Series
Onboarding Staff With Time To Pet Video
Managing Vets
Adding A Client
Logging Into Client Portal As Client
Importing Data Into Time To Pet
Getting Started Video
Getting Started Guide
Enabling GPS Tracking
Credit Card Processing
Completing An Event Via The Mobile App
Client And Pet Fields
Client Agreements
Cancelling Events
Adding A Staff Member
Adding A Service
Adding The Client Portal Tag And New Client Form Links To Your Website
Sending Mass Emails To Clients
Texting Integration
Messaging Settings
Understanding Messaging In Time To Pet
Sending Mass Emails To Staff Members
Using Private Messaging
Scheduled Messages
Using The Staff Conversation Feed
Saved Replies
Advanced Webinar - Notifications
Using Portal Notifications For Announcements
Diagnosing Notification Issues
Best Practices For Customizing Your Default Messaging
Business Hours
Gallery
Message Tags
Sending Mass Emails - Video
Setting Up Automatic Service Reminders
How To Send A Confirmation Email To Your Clients
How To Email An Invoice
Message Center
How To Use the Text Editor in Time To Pet
Time Off And Availability As Staff
Activating A Staff Account
Visit Report Card Videos
Staff Walkthrough
Notifications Center in Staff App
Viewing Notifications On Your Mobile Device
My Pay
How To Clock In, Clock Out, And Track Mileage As Staff
Enabling The End Of Visit 5 Minute Warning
Sending Videos
Using the Daily Visit Map
How To Add A Staff Member Profile Picture
Adding Availability As Staff
Third Party Calendar Integration
Visit Report Cards
Schedule Blocks
Scheduler Settings
Invoice Settings
Tipping In Time To Pet
Portal Settings
Mobile App Configuration
Quickbooks Online Integration
General Company Settings
Automatic Charging
Happiness Score
Pet Vaccinations
Staff Roles And Permissions
Client And Staff Flags
Staff Member Access
General Staff Settings
Advanced Notifications Settings
Configuring The Homepage
Bulk Updating Custom Client Rates
Staff Notifications
Mobile App Field Visibility
Theme Settings
Gift Cards
Pet Settings
Zapier Integration
Bulk Notification Editor
Mobile App Information
Sales Tax
Advanced Key Settings
Settings Overview
General Client Settings
Enabling Event Started Notifications To Clients
Showing Credits And Open Payments In The Client Portal
Email Logs
Dropbox Integration
Color Code Schedule By Service, Staff, Or Status
Adjusting The Client Naming Convention
Client Time Displays And Invoice Descriptions
Visit Report Question Icons
Advanced Auto Fee Stacking Guide
Services
Automatic Extra Pet Rates
Automatic Holiday Rates
Packages
Package Renewal Report
Late Notifications For Services
Automatic After Hours Fees
Automatic Weekend Fees
Frequency Based Discounts
Best Practices For Using Packages And Frequency Discounts
Best Practices For Creating A Promo Or Loyalty Program
Grouping Services
Limiting Services to Specific Schedule Blocks
Moving Services From One Package To Another
Exporting Pet Data And Filtering By Birthday
When Time To Pet Emails Your Clients
Understanding Client Balances
Send Or Resend Client Welcome Email
Removing A Pet For A Client
Processing Prospective Client Account Requests
Preferred Staff, Past Staff And Do Not Schedule
Pet Parent Onboarding
Marking A Client As Inactive
How To Reactivate An Inactive Client
Adding The Client Portal Tag To Your Website - Video
Exporting Client Data & Mapping Locations
Documents
Daily Summary
View Client Service Request History
Charging A Client
Changing A Client's Password
Best Practices For Onboarding Clients To Time To Pet
Applying And Redeeming Client Credit
Allowing New Clients To Create An Account And Setting Up The New Client Form
Pet Types + Bulk Pet Type Migration Tool
Blocking Service Order Requests
Pending Requests
Scheduling A Trip
Bulk Editing Events
Delete A Template
Cancelling And Modifying Future Template Events
Setting Client Request Limits
Bulk Update
Tasks
Splitting A Pending Request
View Scheduling Conflicts
Timeline View
Bulk Completing Past Events
Geo Schedule & Map Staff Schedule
Deleted Event History
Processing Change And Cancellation Requests
Scheduling Repeat Services Using Templates - Video
Scheduling Multiple Staff For One Event
Best Practices For Creating A Monday - Sunday Or Saturday - Friday Template
Event Count
Advanced Template FAQ
Adding Services To An Existing Invoice
Editing Single Events
Splitting Pending Requests On Mobile Web Browser
Bulk Invoicing
Understanding Service Rates and Fees in Time To Pet
Moving Services Between Invoices On Mobile Web Browser
How To Apply Open Payments
Editing Payments & Viewing Payment History
1099-K FAQ for Time To Pet Payments Powered by Stripe
Updating Your Payout Account in Time To Pet Payments Powered by Stripe
Charging A Card & Adding A Manual Payment - Video
How To Apply A Payment To A Different Invoice
How To Download And Print An Invoice
How To Delete A Payment
Best Practices For Cancelling Pre-paid Visits And Dealing With Open Payments
Disputes
Connecting To Time To Pet Payments Powered By Stripe
Credit Card Rates
How To Issue A Refund
Adjusting Negative Balances For Clients Resulting From Open Payments
How To Void An Invoice
How To Unlock An Invoice
Locked Invoices
Moving Services Between Invoices
Invoice Statuses
Deposits
Flexible Fees
Pay Stubs & User Invoices
Time Tracking & Mileage Tracking
Staff Pay Rates
Marking A Staff Member As Inactive
Allowing Staff To Generate Their Own Pay Stubs & User Invoices
Pay Center
Time Off & Availability
Best Practices On Using Time To Pet With Hourly Employees
Managing Client-Specific Staff Access
Locating Notification Settings On Staff Profiles
Best Practices For Scheduling Overnights And Boarding
Best Practices For The New Client Form
Best Practices For Charging A Flat Monthly Rate For Recurring Weekly Services
Setting Legacy Rates for Existing Clients When Raising Rates For New Clients
Best Practices For Taking Deposits
Best Practices For Issuing A Refund
Best Practices For Schedule Blocks
Best Practices For Client And Pet Fields
Best Practices For Applying An Open Payment As A Tip
Best Practices For Visit Report Cards
Best Practices For Client Time Display
Best Practices For Group Or Pack Walks
Best Practices For Removing A Partially Redeemed Package From A Client's Account
Best Practices For Adding A Gift Certificate Or Gift Card Value To A Client's Account
Best Practices For Maximizing Tipping
Best Practices For Updating Legacy Client Rates
Best Practices For Multiple Locations
How To Transfer or Merge Your Time To Pet Account
Building An Estimate Or Quote For Services
Best Practices For Poop Scooping Companies
Best Practices For Mobile Grooming Companies
Best Practices For Dog Trainers
Best Practices For Creating A Waitlist
Best Practices For Using Advanced Tools In The Message Center
How To Submit Feature Feedback
Time To Pet Backup
Can I Permanently Delete Data In Time To Pet?
Time To Pet Lite
Tax Season
Adding A Manual Payment To An Invoice (Cash, Check, Or Other Payment Outside Of TTP)
Time To Pet Security
Understanding Open Payments And Credits In Time To Pet
Locating The Different Histories In Time To Pet
Scroll Through Dates In Calendar Tool
Delay In Google Calendar Syncing
Instant Payouts
How To Add Additional (Add On) Fees To An Event
Switching To Time To Pet Payments Powered By Stripe
Navigating Time To Pet
Recording Credit Card Fees In Quickbooks
Adding Manual And Automatic Discounts To Client Invoices
"0" Invoice Numbers and QuickBooks Custom Transaction Numbers
Exporting Client Addresses For Mailing Labels
How Staff Are Paid For Cancelled Services
Adding Custom Rates For A Client
Clients/Staff With Multiple Accounts In Time To Pet
Change And Cancellation Requests As A Client
Viewing Service Order History
Time To Pet Images & Branding
Changing Time Zone
Manually Approving Future Templates
How To Change A Staff Member's Role
Can I Add A Note To An Event?
GDPR Regulations
Updating Your Time To Pet Subscription Payment Method
Disabling Company Notifications
How can I manage notifications and messages for clients, staff, and shared accounts in Time To Pet?
Can I pause my Time To Pet account or subscription and retain my data?